Candy Crush Saga

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Has anyone had an issue when watching videos to get extra moves?

Ive gotten this and freezes, I don’t have any updates pending to do. This is getting annoying because I have to restart my phone

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Alienscar

Has anyone had an issue when watching videos to get extra moves?

Hello @MaElenaC yes I have had an issue similar to you

Yesterday watching an advert to get boosters at the beginning of a level I received a blank screen after watching the advert and pressing the X.

I just see this as a part of the overall problem that King has with adverts. King hasn't been able to stop adverts freezing I crashing our game since 2021.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/502156/has-anyone-had-an-issue-when-watching-videos-to-get-extra-moves

Hello @MaElenaC🤗 Welcome to the King Community!

I am sorry to hear that you are experiencing an issue in your game with the Ads! We do have complaints about different Ads but, this is not one of those!

The best way to receive assistance for this particular issue to contact King Player Support team and report the Ad. Please follow below steps⬇️ to report the Ad from your game App itself:

Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
Click on the ? icon in the Settings window;
In the Help Center, scroll down all the way to "Privacy & Terms" and click on it;
The first option you see will be "Report an Ad";
Click on it to open and follow the suggestions & instructions to report the Ad.

If you have any other questions, please type below🍫🍬🍫

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PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/502156/has-anyone-had-an-issue-when-watching-videos-to-get-extra-moves

Hello @MaElenaC🤗 Welcome to the King Community!

I am sorry to hear that you are experiencing an issue in your game with the Ads! We do have complaints about different Ads but, this is not one of those!

The best way to receive assistance for this particular issue to contact King Player Support team and report the Ad. Please follow below steps⬇️ to report the Ad from your game App itself:

Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
Click on the ? icon in the Settings window;
In the Help Center, scroll down all the way to "Privacy & Terms" and click on it;
The first option you see will be "Report an Ad";
Click on it to open and follow the suggestions & instructions to report the Ad.

If you have any other questions, please type below🍫🍬🍫

Alienscar

Has anyone had an issue when watching videos to get extra moves?

Hello @MaElenaC yes I have had an issue similar to you

Yesterday watching an advert to get boosters at the beginning of a level I received a blank screen after watching the advert and pressing the X.

I just see this as a part of the overall problem that King has with adverts. King hasn't been able to stop adverts freezing I crashing our game since 2021.

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Recent Announcements

Booster wheel not working - Edited by CM: Working on a Fix!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
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