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As stated above. Game froze and when I restarted, the reward was gone and nowhere to be found under events
Hello @moetend, Tap HERE (👈 hyperlink) to be redirected to the form to contact Customer Support. Be sure to include your User ID and information about the device on which you play.
I’m on an iPhone 14 Pro. Please let me know how I can reach out. Thanks
Hello @moetend🤗 Welcome to the King Community!
I am sorry to hear about the issue you have experienced with Candy Royale reward!
What you were informed above is incorrect!! Just because the game froze, it does not mean that you lost your reward - especially, since the race is over and you did see "claim" button!
You could not find the icon and the game recognized as you have finished the event! Please don't worry! You will have to contact King Player Support team and request for your missing your reward.
If you need help with sending your complaint, please let me know which device you are using🍫🍬🍫
The reward page showed the “Claim” button but it wouldn’t let me press. Is it really all gone?
Hi there, unfortunately when this happens you lose that streak and won’t receive the reward. So sorry this happened for you
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
