Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

⚙️ Known Issue: Ads freezing the game or not granting rewards (e.g. Starbucks, Temu, Shein, etc.)

Dear Players,

Our team is aware of ongoing issues related to certain ads in the game, including those from Starbucks, Shein, and a few others. These problems include:

Game freezing during or after watching an ad
Ads not closing properly
Redirecting to an external site without giving the expected reward (Temu Ads)

We want to reassure you that all of these cases are currently under investigation. We're working closely with our ad partners to resolve them as soon as possible.

We know how frustrating this can be, especially when you’re in the middle of playing or trying to claim a reward. We’re really sorry for the inconvenience, and we appreciate your continued patience.

In the meantime, if you run into any new ad-related issues, feel free to tag us or add a reply below with the ad name and a short description of what happened.

Thank you again for your understanding 💛

🛠️ Troubleshooting Tips

While our team continues to investigate the ad issues with our partners, here are a few things you can try that may help resolve the problem temporarily:

Restart your device
Clear your app cache (if your device allows it)
Make sure your game app is updated to the latest version
Try logging out of your King or Facebook account in the game, then log back in again (no need to reinstall the app)

If the issue continues after trying these steps, please feel free to share:

The name of the ad that caused the issue
A short description of what happened
The version of the game you're using
And what device you’re playing on (Android or iOS)

This helps our team gather the right info as we work on fixes.

Accepted answers

All comments

michelswarts

Ads from revolutionrace freeze very often with the negative results known from other freezing issues. Version 1.315.0.1 Android Phone

mezeimaca

A Facebook profilommal lépek be a játékba, miért nincs segítő hírdrtés

kimbobs1424

https://community.king.com/en/candy-crush-saga/discussion/501403/%EF%B8%8F-known-issue-ads-freezing-the-game-or-not-granting-rewards-e-g-starbucks-temu-shein-etc

I get a grey screen with a 30 second timer in bottom left corner but it does not count down and even after waiting several minutes it is still there. I lose my streak and other incentives when this happens prior to starting a level and it also happens going for extra moves. Any help is appreciated.

henten

https://community.king.com/en/candy-crush-saga/discussion/501403/%EF%B8%8F-known-issue-ads-freezing-the-game-or-not-granting-rewards-e-g-starbucks-temu-shein-etc

My plant ad freezes game after it ends

Snowyy

bird color sort

Hansa_Modha

facing freezing ads , it happens so often , at higher level I always start with all the boosters and use hammers and switches to pass levels and most times watch ads to get extra moves to pass levels. When ad freezes I loose all the boosters, it is frustrating when you loose your hammers and hand switch. I have lost countless boosters !! Very much disappointment, wrote to king and same automated answers !!

mezeimaca

https://community.king.com/en/candy-crush-saga/discussion/501403/%EF%B8%8F-known-issue-ads-freezing-the-game-or-not-granting-rewards-e-g-starbucks-temu-shein-etc

Nálam hirdetések is eltüntek

Mary_Kay

Starbucks ads appearing with frequency again and kills the game every time. GRRR. It's been happening all month.

Hazelbell

I have one specific ad, that comes up gray. Then turns black when I shrink it down and bring it back up. But after black. I must close my entire app. It freezes my game. It makes me lose everything and I must start over on that level. Very flustrating, especially when I am close to winning that level. Please delete that ad or fix it. Thanks for hearing me out.

Alienscar

Hi @skibitte I wholeheartedly agree with you that the Temu adverts are annoying.

The issue is being investigated by King, but I would say don't hold your breath waiting for a quick fix.

https://community.king.com/en/candy-crush-saga/discussion/501403/%EF%B8%8F-known-issue-ads-freezing-the-game-or-not-granting-rewards-e-g-starbucks-temu-shein-etc

Lindark

I've heard these ads are problematic… Hopefully they do something about it soon.

SandiF

It'sIt's actually far longer than a week. If you look back through the comments you'll see it's at least four or five weeks. But they don't care enough about us to fix it. Somehow they think by saying oh we know about it and we're sorry takes care of it. It doesn't

SandiF

They've known about this issue for several weeks and they still refuse to fix it. Very little regard for their players

SandiF

https://community.king.com/en/candy-crush-saga/discussion/comment/3347113#Comment_3347113

https://community.king.com/en/candy-crush-saga/discussion/501403/%EF%B8%8F-known-issue-ads-freezing-the-game-or-not-granting-rewards-e-g-starbucks-temu-shein-etc

https://community.king.com/en/candy-crush-saga/discussion/comment/3347981#Comment_3347981

None of theNone of the fixes

skibitte

The Temu adds cannot be close even when they have played out ruining streaks. This is freaking annoying and makes me hate Temu, do they not get that?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/501992/starbucks-ad-has-no-way-out

Hello @tea_723🤗 Welcome to the King Community!

I am sorry to hear that your game is affected by glitchy Starbucks Ad!

This is a known issue - thanks to many players like you! King team is aware about this issue and has been investigating it since last week! You can find all details about it in the main thread —> HERE!

I will close this thread now as it will be merged with the main thread! If you have any further questions or comments, please feel free to post your comment by clicking on that green lettered "Here"!

Thank you for your patience and understanding🙏

tea_723

Starbucks ad has no way out and I have to kill the game and loose progress to get rid of it. Any way to stop it?

ljunkie

https://community.king.com/en/candy-crush-saga/discussion/501403/%EF%B8%8F-known-issue-ads-freezing-the-game-or-not-granting-rewards-e-g-starbucks-temu-shein-etc

How about getting these ads off your platform until the issue is resolved? I'm so mad that I'm not even buying my coffee from Starbucks at this point! I'm so mad I'm going out of my way to have the opposite effect of these ads. It's wasting my time!

Nobody1

All I can figure is that King uses some other web service to serve the ads, and that service doesn't have a way for King to blacklist ads it doesn't want. So all King can do is open a support ticket for the bad ad, and wait for the service to respond. So when King says they are investigating, what they really mean is they're waiting for a response from the other company. Of course there's nothing to actually investigate. It's just that someone needs to pull that ad from rotation, and no one is motivated enough to do it.

If that isn't the reason, I would love to know why the ad hasn't been pulled yet. It's been known for a whole week now.

Shell57

https://community.king.com/en/candy-crush-saga/discussion/501403/%EF%B8%8F-known-issue-ads-freezing-the-game-or-not-granting-rewards-e-g-starbucks-temu-shein-etc

I have lost 16 hrs of use of the super blaster candy pop and 15 of 21 levels to get hold bars. The amount was currently up to 55. This is due to the Starbucks ad having I way to exit. Could I get my losses restored please?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

SandiF

Lindark

I've heard these ads are problematic… Hopefully they do something about it soon.

Alienscar

Hi @skibitte I wholeheartedly agree with you that the Temu adverts are annoying.

The issue is being investigated by King, but I would say don't hold your breath waiting for a quick fix.

https://community.king.com/en/candy-crush-saga/discussion/501403/%EF%B8%8F-known-issue-ads-freezing-the-game-or-not-granting-rewards-e-g-starbucks-temu-shein-etc

Hazelbell

Mary_Kay

Starbucks ads appearing with frequency again and kills the game every time. GRRR. It's been happening all month.

mezeimaca

https://community.king.com/en/candy-crush-saga/discussion/501403/%EF%B8%8F-known-issue-ads-freezing-the-game-or-not-granting-rewards-e-g-starbucks-temu-shein-etc

Nálam hirdetések is eltüntek

Hansa_Modha

Snowyy

bird color sort

henten

https://community.king.com/en/candy-crush-saga/discussion/501403/%EF%B8%8F-known-issue-ads-freezing-the-game-or-not-granting-rewards-e-g-starbucks-temu-shein-etc

My plant ad freezes game after it ends

kimbobs1424

https://community.king.com/en/candy-crush-saga/discussion/501403/%EF%B8%8F-known-issue-ads-freezing-the-game-or-not-granting-rewards-e-g-starbucks-temu-shein-etc

mezeimaca

A Facebook profilommal lépek be a játékba, miért nincs segítő hírdrtés

michelswarts

Ads from revolutionrace freeze very often with the negative results known from other freezing issues. Version 1.315.0.1 Android Phone

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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