Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Final move actually beat level and game didn't acknowledge it.

Hi, All -

I just beat level 4308 (nightmare) with a fish for my final move, but the game didn't acknowledge it (see photo). I'm hoping someone here can help me out, as this kicked me out of the 10-level Candy Royale, I lost my full win streak, etc.

My user id is: 1500959719

Thank you!

Screenshot_20250708_072058_Candy Crush Saga.jpg

Accepted answers

Alienscar

I'm hoping someone here can help me out, as this kicked me out of the 10-level Candy Royale, I lost my full win streak , etc.

Hello @atully2 the short answer is that no one here can help you. Everyone that responds to you here is just a player of the game like you are. Only King can help and in your particular instance they won't.

The slightly longer answer is…

Final move *actually* beat level and game didn't acknowledge it.
kicked me out of the 10-level Candy Royale, I lost my full win streak

I am not sure what you are actually hoping to achieve. Do you want credit for completing the level or do you want credit for completing the level and your Royale and Streak progress back?

Contacting King is a long and frustrating process and you might not get the result you want even after contacting them. They will definitely not reinstate your Royale and Win Streak progress but they might mark the level as completed for you.

As for what @PummyRaj is calling a glitch the issue of a final move not resulting in a win has been affecting the game for years and King has done nothing to fix the issue.

Here is an example from 2022

https://community.king.com/en/candy-crush-saga/discussion/375882/this-is-obnoxious

And here is another one from this year.

https://community.king.com/en/candy-crush-saga/discussion/502360/how-is-this-possible

There used to be a support thread about your issue but King care so little about fixing the issue that they removed the thread from view.

All comments

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3359770#Comment_3359770

Hey @atully2,

Thanks a lot for sharing this and for adding your screenshot, that really helps!

Sorry to hear this happened. I know how frustrating it is when the game doesn’t register your final move, especially when you’re on a streak or in the middle of Candy Royale 😣

Just to let you know, we’ve flagged this to the team already and it’s actively being looked into. I’ll keep passing on any reports we get so they have a full picture, and I’ll make sure to include your experience too.

The good news is that they’ve already made some improvements to several levels recently and are continuing to do so, so I’ll be keeping an eye on this one as well.

Thanks again for calling it out and sticking with it 💪 Let us know if anything changes on your end too!

Alienscar

I guess I'll leave the game alone for a month and come back to it

That is a good attitude to have towards this game @atully2 it shows that you aren't addicted to the game and are less likely to fall for King's 'pay to win' methodology.

Some days these games just aren't enjoyable.

Sadly that is very true.

atully2

Thanks, all, for the helpful insight. I guess I'll leave the game alone for a month and come back to it (like I've done so many times before).

Some days these games just aren't enjoyable. 🙄

Alienscar

I'm hoping someone here can help me out, as this kicked me out of the 10-level Candy Royale, I lost my full win streak , etc.

The slightly longer answer is…

Final move *actually* beat level and game didn't acknowledge it.
kicked me out of the 10-level Candy Royale, I lost my full win streak

I am not sure what you are actually hoping to achieve. Do you want credit for completing the level or do you want credit for completing the level and your Royale and Streak progress back?

As for what @PummyRaj is calling a glitch the issue of a final move not resulting in a win has been affecting the game for years and King has done nothing to fix the issue.

Here is an example from 2022

https://community.king.com/en/candy-crush-saga/discussion/375882/this-is-obnoxious

And here is another one from this year.

https://community.king.com/en/candy-crush-saga/discussion/502360/how-is-this-possible

There used to be a support thread about your issue but King care so little about fixing the issue that they removed the thread from view.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/502959/final-move-actually-beat-level-and-game-didnt-acknowledge-it

Hello @atully2🤗 Welcome to the King Community!

I am very sorry to hear that you lost the level due to a glitch and hence, lost the Candy Royale race because of it😕

I will report the level to our Community In-charge team, so that, they can pass it onto the game team . Were you able to send a complaint to the King Player Support team? If not, please do so directly from your mobile device.

If you have any further questions, please type below🍫🍬🍫

Lindark

It looks like your game may have glitched :( You’re usually out of luck when this happens unfortunately

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support Team so they can take a look in your game.

You can also email them from here:

https://soporto.king.com/contact

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Alienscar

I'm hoping someone here can help me out, as this kicked me out of the 10-level Candy Royale, I lost my full win streak , etc.

The slightly longer answer is…

Final move *actually* beat level and game didn't acknowledge it.
kicked me out of the 10-level Candy Royale, I lost my full win streak

I am not sure what you are actually hoping to achieve. Do you want credit for completing the level or do you want credit for completing the level and your Royale and Streak progress back?

As for what @PummyRaj is calling a glitch the issue of a final move not resulting in a win has been affecting the game for years and King has done nothing to fix the issue.

Here is an example from 2022

https://community.king.com/en/candy-crush-saga/discussion/375882/this-is-obnoxious

And here is another one from this year.

https://community.king.com/en/candy-crush-saga/discussion/502360/how-is-this-possible

There used to be a support thread about your issue but King care so little about fixing the issue that they removed the thread from view.

All comments

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support Team so they can take a look in your game.

You can also email them from here:

https://soporto.king.com/contact

Lindark

It looks like your game may have glitched :( You’re usually out of luck when this happens unfortunately

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/502959/final-move-actually-beat-level-and-game-didnt-acknowledge-it

Hello @atully2🤗 Welcome to the King Community!

I am very sorry to hear that you lost the level due to a glitch and hence, lost the Candy Royale race because of it😕

If you have any further questions, please type below🍫🍬🍫

Alienscar

I'm hoping someone here can help me out, as this kicked me out of the 10-level Candy Royale, I lost my full win streak , etc.

The slightly longer answer is…

Final move *actually* beat level and game didn't acknowledge it.
kicked me out of the 10-level Candy Royale, I lost my full win streak

I am not sure what you are actually hoping to achieve. Do you want credit for completing the level or do you want credit for completing the level and your Royale and Streak progress back?

As for what @PummyRaj is calling a glitch the issue of a final move not resulting in a win has been affecting the game for years and King has done nothing to fix the issue.

Here is an example from 2022

https://community.king.com/en/candy-crush-saga/discussion/375882/this-is-obnoxious

And here is another one from this year.

https://community.king.com/en/candy-crush-saga/discussion/502360/how-is-this-possible

There used to be a support thread about your issue but King care so little about fixing the issue that they removed the thread from view.

atully2

Thanks, all, for the helpful insight. I guess I'll leave the game alone for a month and come back to it (like I've done so many times before).

Some days these games just aren't enjoyable. 🙄

Alienscar

I guess I'll leave the game alone for a month and come back to it

That is a good attitude to have towards this game @atully2 it shows that you aren't addicted to the game and are less likely to fall for King's 'pay to win' methodology.

Some days these games just aren't enjoyable.

Sadly that is very true.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3359770#Comment_3359770

Hey @atully2,

Thanks a lot for sharing this and for adding your screenshot, that really helps!

Sorry to hear this happened. I know how frustrating it is when the game doesn’t register your final move, especially when you’re on a streak or in the middle of Candy Royale 😣

The good news is that they’ve already made some improvements to several levels recently and are continuing to do so, so I’ll be keeping an eye on this one as well.

Thanks again for calling it out and sticking with it 💪 Let us know if anything changes on your end too!

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