Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
banner comes up connection issue please restart or try again later do not reinstall game. i restart my pc and its done this all day pls help
Hello @jdisc and Welcome to our Community!
Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following standard troubleshooting steps:
- ensure you have a stable Internet connection
- check your free memory on your device, you need at least 2 GB
- clear your game cache (do NOT delete data — your boosters are stored locally on your device and will be lost)
- check for updates for your game app and run them
- Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.
candy box hasn't shown up in last few days
Your game has lost connection to the server. As well as restarting your PC you need to close the game, check your internet connection and reopen the game so that it will load again. Unfortunately this may not help you with claiming your prize as sometimes the "claim" button will not appear after a reload, such as in Candy Royale. It is a glitch often complained about and I'm not sure if anything can be done. In my experience the episode race prize can usually be claimed after a reload. The message "do not reinstall game" is correct and means you must not delete the app and reinstall it for if you do this your boosters are lost.
to claim my reward
It’s almost time 🥳 Starting March 2, you’ll begin to see something different in your game… A new look. A new energy. A new climb. And on March 5, the biggest tournament of the year officially begins. Candy Crush All Stars 2026 is back and this year, it’s bigger 🙌 A share of $1,000,000 USD is on the line. But this isn’t…
Welcome to the Candy Crush Community! Here you can find all hot and sweet topics, threads, and trends. What's the latest release and highest level in the game? Find all info HERE. Leave feedback on the new levels directly to our Level Designers HERE. 📖 Help on Levels! 15 Best tips & hints on how best to play and enjoy…
Welcome to our Community! This is the place for all sweet Candy Crush Saga players to find exclusive information, participate in fun contests, get help and connect with other players worldwide. As a newbie, you may be lost or confused. Here's a quick guide on how to find what you are looking for on the site. How do I…
