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"Why can't I change my profile picture or avatar? I’ve tried several times, but it always says 'image upload failed. Try saving again.' I hope Candy Crush management can help me."
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Is your image size too small? Try one with a resolution of at least 250 x 250.
If you're still having trouble, you can choose from the characters listed in the Profile Settings > Avatar section. Some of them include:
Hello @L4wr3nc3 and Welcome to our Community! Please tap HERE for a relevant article in our Help Center.
Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following standard troubleshooting steps?
- ensure you have a stable Internet connection
- check your free memory on your device, you need at least 2 GB
- clear your game cache (do NOT delete data — your boosters are stored locally on your device and will be lost)
- check for updates for your game app and run them
- Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.
