Candy Crush Saga

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How to get back my level

Frzzhsss

I had an account registered through my facebook that got blocked . Is there a way to get my level back ?

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QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3372268#Comment_3372268

Hi Frzzhsss and welcome to the Community 😊

If your Facebook account got blocked and you were using it to save your game, don’t worry, you can still get your progress back!

Here’s what to do:

Open the Candy Crush Saga app on your device.

Tap the gear icon (⚙️) to go to Settings.
Tap Sign in and create a King account using your email address.

Here's a guide on how to create a King account:
How do I create a King account?

Once you’ve created your King account, reach out to Player Support through the app. Let them know what happened and ask them to restore your progress. If possible, include your old Facebook email it helps them locate your game faster.

Let us know if you need help with any of the steps 💪

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support Team so they can take a look in your game.

You can also email them from here:

https://soporto.king.com/contact

Frzzhsss

I used to have an account connected to my former facebook , but later on got blocked . I want to get my level back (2000 above but I don’t remember exactly), is there any possibility please ?

Accepted answers

All comments

Frzzhsss

I used to have an account connected to my former facebook , but later on got blocked . I want to get my level back (2000 above but I don’t remember exactly), is there any possibility please ?

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support Team so they can take a look in your game.

You can also email them from here:

https://soporto.king.com/contact

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3372268#Comment_3372268

Hi Frzzhsss and welcome to the Community 😊

If your Facebook account got blocked and you were using it to save your game, don’t worry, you can still get your progress back!

Here’s what to do:

Open the Candy Crush Saga app on your device.

Tap the gear icon (⚙️) to go to Settings.
Tap Sign in and create a King account using your email address.

Here's a guide on how to create a King account:
How do I create a King account?

Let us know if you need help with any of the steps 💪

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