Candy Crush Saga

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Lost everything

Hello
Iam extremely angry! When I recently logged into Candy Crush, I discovered that I had lost around 80% of my boosters and gold bars. Before this, I had collected a large amount through my efforts and sometimes even through purchases — and now most of them are gone.

This is absolutely unacceptable! I have invested a lot of time (and money) into this game, and seeing almost everything disappear without any explanation is outrageous.

I demand that you immediately check my account and restore all the boosters and gold bars I lost. I expect a fast reply because this situation is deeply unfair.

Here is my Player ID: 1777838529

Welcome! 👋

Comments

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/504719/lost-everything

Hello @1777838529!

You have come to the players community here so we cannot help you with this.

You need to contact King directly. The best way to do this is to go into your app and then into Settings, which is the small pink cogwheel at the top of the map screen. From there access the Help Centre with the ? icon. Once there scroll through all the options until you see "contact us" at the bottom. You will get an automated email in reply first of all but this should get followed up by someone from the King player support team within a few days. They will have access to your payment history and should be able to help you. If you are not happy with their reply do not contact them afresh but reply to the first email you got as it will follow the same ticket number. Let us know here if this does not work. Good luck with getting your gold back.