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this afternoon, 100 gold bars disappeared from my game
Hello @prieta and Welcome to our Community!
Thanks for the feedback. We are not able to see individual player accounts.
Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following standard troubleshooting steps:
- ensure you have a stable Internet connection
- check your free memory on your device, you need at least 2 GB
- clear your game cache (do NOT delete data — your boosters are stored locally on your device and will be lost)
- check for updates for your game app and run them
- Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.
If your gold bars don't reappear after completing the above steps, please contact the Player Support Team so they can investigate what happened in your game. Be sure to include your User ID and device information.
You can also email them using the form found on the following web address:
A useful tip is also to know your User ID! You can find it using the steps listed 👉HERE👈.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
