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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
It happened few weeks ago & already try to relogin account / restart but not work, thanks
Hey there! I hope you're doing well.
I'm sorry to hear your progress isn't syncing properly between devices, despite you being logged in on the same account.
If the issue is happening on your iOS device, follow these steps:
Sign out of your Apple ID, please
If the issue is on your Android device, follow these steps instead:
Close all apps and restart your device:
Now, this next step is really important: I need you to log out from your Google Account:
That will not delete your account, it will only erase it from your device which you can then easily re-add later from this screen.
After you do that, would you be so kind as to:
I hope this helps, but if the issue continues, let me know. Thanks and have a great day!
Hi and Welcome to the King Community
Thanks for the feedback. To sync your Candy Crush Saga level progress across multiple devices, you need to save your game data to a King account or Facebook. By logging into the same account on different devices, your progress will be synchronized. If this not works Please email Player Support Team so they can take a look in your game.
You can also email them from here:
New here? Sign in or create an account to join the fun.
Suddenly, yesterday, I started seeing the below pop up in multiple games. The first time, I tapped Claim, but it just kept popping back up over and over and over and you can't exit or back out of it. The game needs to be restarted entirely. I am seeing this in multiple games on Android.
not sure how you get technical health but I won the pin event today. It says I won but I got none of the prizes which is supposed to be 120 gold bars and various boosters. How do I get help to fix this? This is a large loss in the game!
how do i get a level 14000 badge?
How do I know if my account is linked to King account? I started playing linking it to FB but I am having FB issues and they might close my account. Will I lose my progress thru FB? Is my progress being saved in my King account? How can I find out if it is?
On level 11297 I have gotten at least 10 in a row OOPS! then a message saying not enough order targets available. How can you play this level?
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
