Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Royale suddenly gone only on Android

Aries2020

What the heck is that supposed to be? As of yesterday, it is suddenly gone from ALL Android games only. Apple has it. Windows too. Only Android doesn't, including one game which has had it every single day since the day Candy Royale first rolled out. This isn't random. This is "King! Smthg somewhere is broken." Fix it please. Candy Royale is the ONLY reason I play this game anymore and now I have no reason to play it. Stupid.

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Aries2020

And we are back to exactly where we were. It's gone again. So sick of this.

Bob12346

It shouldn't even be a thing that they turn these features on / off in such a way that it impacts players. If they want to experiment, they can use their own accounts.

Aries2020

Regular one is back on some. Elite only in 1 or 2 games.

Bob12346

I haven't had Candy Royale for a week now, despite trying the steps listed on this thread. Frickin' ridiculous. About 300 gold down due to this, as well as 3-400 down over several months due to randomly being unable to connect to the shop whilst buying more moves with 1-2 levels to go. Contacted support on both occasions, got no bloody response.

christinewupp

Is there anyone out there reading this post and who can confirm if ALL Android devices have lost Candy Royale? I can't check this myself as I don't play on Android.

Anyone?

Colorbomb_Collector

Hi there,

I’m sorry to hear that the Candy Royale feature disappeared from your game, but rest assured it is expected for some events and features to change and even become temporarily unavailable, so there’s nothing to worry about.

Please note that special events like these are bonus features in the game and therefore not designed to be there permanently. To help keep things fresh and interesting, our studio tweaks and introduces new features every so often. As such, they need to thoroughly check these during gameplay, so these special features may appear or disappear during ongoing tests, as well as during scheduled maintenance checks.

However, events and features in our games can temporarily disappear when there is a connection issue during login. This can be a hiccup, a peak in the signal, or a momentary signal loss.

Normally, it comes back after you do one of the following:

01- Play one level

02- Close the app and restart your device

03- Check that you have a stable connection

Please note that these steps do not guarantee that the feature will return, and we are unable to add the feature back manually.

If these steps don't help it means the feature isn't available right now, yet it's great to know your appreciation for this feature though, and I will pass your feedback on to our Designers back at the Studio. In the meantime, be sure to keep your app updated, and you’ll have loads of adventures ahead!

Have a nice day!

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Accepted answers

All comments

Colorbomb_Collector

Hi there,

However, events and features in our games can temporarily disappear when there is a connection issue during login. This can be a hiccup, a peak in the signal, or a momentary signal loss.

Normally, it comes back after you do one of the following:

01- Play one level

02- Close the app and restart your device

03- Check that you have a stable connection

Please note that these steps do not guarantee that the feature will return, and we are unable to add the feature back manually.

Have a nice day!

christinewupp

Is there anyone out there reading this post and who can confirm if ALL Android devices have lost Candy Royale? I can't check this myself as I don't play on Android.

Anyone?

Bob12346

Aries2020

Regular one is back on some. Elite only in 1 or 2 games.

Bob12346

It shouldn't even be a thing that they turn these features on / off in such a way that it impacts players. If they want to experiment, they can use their own accounts.

Aries2020

And we are back to exactly where we were. It's gone again. So sick of this.

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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