just upgraded to windows 11 on my notebook pc and candy crush won't load

Question

upgraded to windows 11 on my notebook pc and candy crush won't load

kiara_wael · Answer

Hi and Welcome to the King Community

Does the app suddenly crash, freeze, don’t want to connect to Facebook, or just don’t load? Don’t worry, resetting the app usually fixes most issues.

* Click on the Windows icon down to the left on your PC.
* Choose ‘Settings’, the icon that looks like a cogwheel.
* Go to ‘Apps’, then to ‘Apps & features.
* Find the game you have issues with and go to ‘Advanced options.
* Click on ‘Reset’.

Still not working? Then a complete reinstall of the app is probably needed.

* Again go to ‘Settings and find the game under ‘Apps & features.
* Instead of choosing ‘Advanced options’ click on the Uninstall button.
* Restart the computer.
* Finally, download the game again from Microsoft Store.

Please be aware that when you reset or reinstall the game all in-game items like boosters and lives will be lost. Your progress and gold bars can always be restored by reconnecting the game to your Facebook or King account.

Still having a problem with your game? Get in touch with the Player Support Team HERE who will help you further!