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Hello @15612790255 and Welcome to this King Community!
We cannot access individual player accounts from this Community. Therefore, I encourage you to reach out to our Player Support team via game app or via the following hyperlink —> Contact us
The automatic response you receive is the initial reply that everybody receives after sending a complaint. The general instructions always suggest you come to this Community. It will take about 72 hours for a real agent to reach out to you! If they are busy, it could take even longer!
If you did not hear back after 48 hours from your initial complaint, please send a reminder email (by replying to that automated email) and inform the Support team that you are still waiting for their assistance. A response from a real agent will include a ticket number in the title line.
