Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
When I log in the with Facebook ID to save my progress in game, I lost all gold bars.. it was above 1200. Now showing zero bars. Please resolve.
I am not sure if you were trying to merge a new game to an already existing account?
If you were playing a new game from level 1 and then log into an already existing account at any point with it, the gold balance of the account you log into will show up, because gold balance and progress is stored on King's servers. Boosters will transfer because those are linked to your device, so you should have bought boosters with your gold before merging the new game to an existing account.
If this one was your only account and you saved it new then yes, contact player support about it.
Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support Team so they can take a look in your game.
You can also email them from here:
New here? Sign in or create an account to join the fun.
Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
