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Bjr,
Hi and welcome to the Community! 🤗
I am sorry to hear that you've lost your lives, I will be happy to explain further.
For starters, please note that lives (and Boosters too) are not synced with your Facebook or King account. These items are in fact saved on your device's memory. Due to this, when you uninstall, some connection hiccups, change the device or reset it, these items will be lost or simply won't transfer to the new device but you will be able to continue using them on the previous device.
Please also note that lives aren't meant to be stored in such great numbers but rather to promote cooperation among players, and there's always a small chance to lose them, due to device or game updates.
As such, I advise you against storing so many lives. Your friends will be always ready to help you when you need some more lives.
Even though I would love to restore your lives, I regret to inform you that I don't have technical ways to do so as only friends can send you lives.
Hope this helps, have a nice day!
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Hi! I spun my daily reward wheel and recieved my 2hr colour bomb. But it won't activate. Any ideas please? X
Hello, good day. I am sending an email from Iran. We connect with VPN to play your game. For several days now, it keeps saying "Please restart or try again later". It keeps saying "Please do not reinstall the game". It cannot connect. It cannot go online and cannot use the rewards. What happened???
Happening all day today 9/23/2020, any ideas how to fix this?
Please, my Facebook account has been disabled after several attempts to verify my identity. It is this sane Facebook account I used in linking my game account. What do I do??
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
