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Hello, I'm from Iran. I installed Candy Crush, but when I try to create an account, I get an internet connection error even though my internet is working. It doesn't allow me to create a user. Please guide me through this."
Tank you
Hi @Ejamshidian , Welcome to the Community!
Thanks for sharing the details. The reason you’re seeing this “internet connection error” when trying to create an account isn’t your internet, it’s because some account services are not available in Iran due to regional restrictions.
That means you’ll still be able to play the game itself, but features that require a King or Facebook account (like saving progress across devices or syncing purchases) unfortunately won’t work from your region.
I know that’s not the answer you were hoping for, but I didn’t want to leave you guessing. You can still enjoy the game offline, but account creation and syncing won’t be possible at the moment.
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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