Candy Crush Saga

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Hi

Hello, I'm from Iran. I installed Candy Crush, but when I try to create an account, I get an internet connection error even though my internet is working. It doesn't allow me to create a user. Please guide me through this."

Welcome! 👋

Comments

MountainMom

Hello @Ejamshidian and Welcome to this King Community! We are delighted you have joined us from Iran.

Please follow the instructions in this article (←hyperlink) in our Help Center to create a King account.

We also want to ensure your device is working properly, so try the following troubleshooting tips to maximize the chances of the game running more smoothly for you:

Internet: Ensure you have a strong and stable Internet connection.
Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Comments

MountainMom

Hello @Ejamshidian and Welcome to this King Community! We are delighted you have joined us from Iran.

Please follow the instructions in this article (←hyperlink) in our Help Center to create a King account.

We also want to ensure your device is working properly, so try the following troubleshooting tips to maximize the chances of the game running more smoothly for you:

Internet: Ensure you have a strong and stable Internet connection.
Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.