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Hello @juanaka and Welcome to this King Community!
I understand that you are reporting an issue related to a purchase. We are not able to resolve issues related to purchases in this Community. Such issues can only be resolved by King's Player Support team. However, we have an article that can guide you to the appropriate Support team that can help you resolve your issue. Tap πHEREπ to reach that article.
Alternatively, there are articles in our Help Center regarding "My Purchases" that are specific to various devices. Please tap πHEREπ to be redirected to that section in our Help Center. Select the tab appropriate for your device and then scroll to an applicable topic.
If I have misunderstood your issue, or if you gave additional questions, please reply with details.
