Payment

Question

I was charged 1.99 USD for 20 Gold bars from my account but it doesnt show in my account, can you please help with it.

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/511115/payment

Hello Meghana 🤗 Welcome to the King Community!

I am sorry to hear about the issue with the purchases in your game!

To report the issue OR to get the refund of your purchases, please select the device you are using from below options and follow the suggestions⬇️

🤖 Android device

* Open the receipt you have received from Google Play and tap "Report a problem"
* If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
* Click here for more information. 
* Follow the instructions given

🍏 Apple device

* Use this link. 
* Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps
* Click here for more information

🔥 Kindle Fire

* Use this link.
* Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps
* Click here for more information

💻️ Windows App

* Use this link. 
* Once you are logged in to your Microsoft account, click on Help with billing and follow the steps
* For more help and information on refunds, click here

If you have any other questions, please let me know by typing below🍫🍬🍫