Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
My next level is not loading; the screen is frozen at the 'loading' page
Thank you so much! The update fixed the issue. I'm back ..
Through Microsoft Store
How do I update this version?
Update to 1.3132.1.0 as it resolves the issue
This is the screenshot I just took. Have been trying since yesterday, but always get stuck here. My Windows version is Windows 10, 10.0.19045 Build 19045. Candy Crush Saga version is 1.3131.1.0 I believe the Candy Crush version is the culprit, from what I gather from other posts.
Hello and Welcome to the King Community @Detlef999 🤗
Can you please tell me which device you are using? Also, can you please post a screenshot do the “loading” page?
To reply back, please type below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍬🍫
I have the same issue. Are unable to fix. Very frustrated
Are you playing on Windows using the app? Perhaps go here as version 1.313 has a bug that makes you unable to play a level under Windows. Don't erase app data and reconnect with your account as you'll be in a state where you will see the app crashing upon selecting a level pin. In the meanwhile, you can play on Mobile if you want to use the latest version I mentioned as it doesn't happen there.
Meanwhile I will be frozen at version 1.312 on my Windows machine until the issue fades away.
New here? Sign in or create an account to join the fun.
Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
![20251009_104817[1].jpg](https://us.v-cdn.net/6030983/uploads/ASSLW5SH9SB6/20251009-104817-5b1-5d.jpg)
