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I recently changed from Android to iPhone and since then every time I play a level and use my boosters it keeps freezing then restarting the level I have lost so many boosters it’s driving me mad
Hi @tina30 and welcome to the Community!
I’m really sorry to hear this 😔
Since the issue started after moving from Android to iPhone, it might be linked to the installation or how the app syncs with your account. Here are a few things to try:
If it still happens, please reach out to Player Support directly through your game so they can help restore any lost boosters:
The Support team can look into your account and help get this sorted.
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During gameplay, ads keep popping up and going out, and they don't even give out frisbees as gifts. They used to give frisbees, but even that's gone now. Please fix this ad bug. I couldn't finish the levels because of this game, and I lost a lot of gold – I estimate around 500 gold. How can I get that much back? I couldn't…
buonasera siccome ho cambiato telefono perché il vecchio mi si é rotto e sono in attesa del nuovo. Ho perso tutti i booster avevo più di 200 bombe colore più di 100 strisce di caramelle più di 300 rotelle e più di 50 pesci per non parlare dei booster tra 20 martelli e 20 scambi e 12 booster ufo e 10 spara coriandoli come…
Amazon ads open new pages and when I attempt to get back to the game I am flipped out of game and lose progress. Makes me never want to use Amazon!
How can I get up my newest account in cundy crash saga game I'm in level 2030 in game
Hello !! Please help me. I’ve lost all my gold, around 800 after creating an account for the first time. I got a pop up to create an account and save my progress around level 1500, so I did but then I noticed all my gold disappeared and I was left with 1 ! I’ve sent multiple support requests but I keep getting a response…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
