Candy Crush Saga

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🍬 We’d Love Your Feedback on the Help Center!

Hello, dear King Community 👑

Lola_Pop here 👋 Some of you might remember me from my time as a Community Manager in the forum.

These days, I’m the one looking after the Help Center content, making sure all the guides and FAQs stay clear and up to date so you can always find the help you need.

Today, I’d love to ask for your help 💬
We’re working on making the Help Center more useful, accessible, and enjoyable and your feedback can help shape its future.

👩‍🔧🧑‍🔧 How you can help:

Open your Candy Crush or any other King game and head to the Help Center.

How to get to the Help Center in Candy Crush Saga. 1.- Tap the pink gearwheel, 2.- Account and Help, 3.- Help Center

Explore a little - browse articles, try the search bar, and imagine you’ve got an issue in your game. 👉 Did you find the help you needed?
Share your thoughts below!
We’d love to hear what worked well for you, and where things could be improved.

Prefer to give feedback anonymously or in a more structured way? No problem!
👉 Take this short survey - it only takes 2–5 minutes.

Thank you so much for helping us improve 🙏 Sending sweet greetings from the Kingdom,
- Lola_Pop 🌸

Welcome! 👋

Comments

cidacorreia

Preciso de ajuda 18888, tá difícil de passar 🤦🏽

emsalas53

I have lost my extra moves. My sister got them back. Who chooses who gets the extra moves. I miss them. Please bring them back.

Sunshinecrusher

https://community.king.com/en/candy-crush-saga/discussion/comment/3420641#Comment_3420641

I AGREE

jatz

I think the help centre is good. They have helped me in the past with understanding how on earth to try and get past a level. Might need them soon again as I have watched a walkthrough on how to do level 8071 but the walkthrough shows the person getting 3 freckles on first move and right next to a striped candy so that blows a lot off the board. I have nothing to help me and you have to hit those blocks about 3 times.

cidacorreia

Preciso de ajuda no nível 18707, os níveis estão cada vez mais difícil pra mim. Sempre estou precisando de ajuda, são poucas jogadas e não tenho boosters e nem ouro 😑

Waseemsu

Hey

cidacorreia

Preciso de ajuda nesse nível 18694, afff que horrível 😡

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3420077#Comment_3420077

This pop-up usually means that the thread you were trying to access has been archived and is no longer accessible to anyone outside of King admin @Sunshinecrusher. This nasty looking pop-up is not personal but would show up for us all. Which page is it you were trying to open?

marcelgelinas

https://community.king.com/en/candy-crush-saga/discussion/510312/we-d-love-your-feedback-on-the-help-center

you want to make it better. Stop the forced participation

Sunshinecrusher

@Lola_Pop

Screenshot_20251011-044120~2.png

Lola _Pop please help! Thanks in advance

Sunshinecrusher

The help center is good but needs to be more helpful and clearer about what people need help with.

cidacorreia

Central de ajuda não funciona, quando eu fico travada em um nível sempre peço ajuda mandam para atualizar o jogo. O pior é assistir os vídeos e não ganhar recompensas 😒

BubblegumChocolate99

https://community.king.com/en/candy-crush-saga/discussion/comment/3419490#Comment_3419490

Take your time playing Kings game. Maybe you win by purchasing with gold or not . Good. Luck

Lola_Pop

Hello @samm_kml ! Thanks for your comment, and sorry if you couldn't find what you needed when you needed it. Do you remember what it was, and why it wasn't helpful?

Thanks for the suggestion, @MidoTas22 , we're already looking into that 😉

@rashaahmed75 , if you ask in the Level Help & Tips area you might find some advice 😊

rashaahmed75

Could you please help me to pass my level 20251

MidoTas22

https://community.king.com/en/candy-crush-saga/discussion/510312/we-d-love-your-feedback-on-the-help-center

@Lola_Pop I hope to be useful to you

Sunshinecrusher

https://community.king.com/en/candy-crush-saga/discussion/comment/3414458#Comment_3414458

Am I not on any tagging lists

irimar

the levels are becoming harder and harder. Some are impossible without purchasing extra bars. I have contact them on specific levels and there are giving you only extra time. This is not helpful at all.

samm_kml

twice I used it , and it wasn’t helpful at all .

sabledo85

https://community.king.com/en/candy-crush-saga/discussion/comment/3417751#Comment_3417751

Je les contactés mais je n'arrive pas à obtenir qu'il m'aide

Comments

cidacorreia

Preciso de ajuda 18888, tá difícil de passar 🤦🏽

emsalas53

I have lost my extra moves. My sister got them back. Who chooses who gets the extra moves. I miss them. Please bring them back.

Sunshinecrusher

https://community.king.com/en/candy-crush-saga/discussion/comment/3420641#Comment_3420641

I AGREE

jatz

cidacorreia

Preciso de ajuda no nível 18707, os níveis estão cada vez mais difícil pra mim. Sempre estou precisando de ajuda, são poucas jogadas e não tenho boosters e nem ouro 😑

Waseemsu

Hey

cidacorreia

Preciso de ajuda nesse nível 18694, afff que horrível 😡

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3420077#Comment_3420077

marcelgelinas

https://community.king.com/en/candy-crush-saga/discussion/510312/we-d-love-your-feedback-on-the-help-center

you want to make it better. Stop the forced participation

Sunshinecrusher

@Lola_Pop

Screenshot_20251011-044120~2.png

Lola _Pop please help! Thanks in advance

Sunshinecrusher

The help center is good but needs to be more helpful and clearer about what people need help with.

cidacorreia

Central de ajuda não funciona, quando eu fico travada em um nível sempre peço ajuda mandam para atualizar o jogo. O pior é assistir os vídeos e não ganhar recompensas 😒

BubblegumChocolate99

https://community.king.com/en/candy-crush-saga/discussion/comment/3419490#Comment_3419490

Take your time playing Kings game. Maybe you win by purchasing with gold or not . Good. Luck

Lola_Pop

Hello @samm_kml ! Thanks for your comment, and sorry if you couldn't find what you needed when you needed it. Do you remember what it was, and why it wasn't helpful?

Thanks for the suggestion, @MidoTas22 , we're already looking into that 😉

@rashaahmed75 , if you ask in the Level Help & Tips area you might find some advice 😊

rashaahmed75

Could you please help me to pass my level 20251

MidoTas22

https://community.king.com/en/candy-crush-saga/discussion/510312/we-d-love-your-feedback-on-the-help-center

@Lola_Pop I hope to be useful to you

Sunshinecrusher

https://community.king.com/en/candy-crush-saga/discussion/comment/3414458#Comment_3414458

Am I not on any tagging lists

irimar

samm_kml

twice I used it , and it wasn’t helpful at all .

sabledo85

https://community.king.com/en/candy-crush-saga/discussion/comment/3417751#Comment_3417751

Je les contactés mais je n'arrive pas à obtenir qu'il m'aide

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.