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Can't log in my King account ( connection failed it say)

Hello King Support Team,

I have successfully created a King account on your official website, but I can’t log in to it from within the Candy Crush game. Every time I try, it shows the error “Connection failed”.

I’ve already tried different VPNs (WARP, ProtonVPN, etc.), cleared the cache, and reinstalled the game, but nothing worked. I really don’t want to lose my current progress.

Please help me link my current game progress to my new King account manually.

Here are my details:

Game: Candy Crush Saga
Device: Samsung Galaxy A31 (Android 12)
My King account email: Edited by CM - too much personal info details!
Approximate level: level 631
Location: [Iran]
Player ID (if needed):Not visible in my profile”]

Thank you very much for your help and time.Best regards, love you guys ♥️MHDEBRAHIMI

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Comments

christinewupp

The game account and this community account are quite separate. They do not even require the same email or password, and they don't automatically link. So you cannot go from one to the other.

If you want to save your Candy Crush account progress then this is done from within the app. You can do this via Settings in the app, which is the small pink cogwheel at the top of the map screen.

Comments

christinewupp

The game account and this community account are quite separate. They do not even require the same email or password, and they don't automatically link. So you cannot go from one to the other.

If you want to save your Candy Crush account progress then this is done from within the app. You can do this via Settings in the app, which is the small pink cogwheel at the top of the map screen.