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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
The account is the same on old and new phones but new phone put me back to level 11! I’m on 7183!
How do I fix this?
Hi there, I can see that we have gotten back to you regarding your progress. Please follow the instructions we shared in order to get your progress back.
Have a nice day!
I have now sent 2 emails, have logged out and in with Apple and now for some weird reason I'm on level 21. Before I sent my old phone in, I took some screenshots of where I was for proof and backup if needed. No response yet.
Thanks for your quick reply :).
Hi and Welcome to the King Community
The Gold Bars and Levels do sync across all platforms in all games, but the Boosters do not sync between devices.
Please email Player Support Team so they can take a look in your game.
You can also email them from here:
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Since 3-4 days ago, I am unable to log in with my facebook account. Yes, I tried everything that I could find online, all the helps and tricks, but it still doesn't work. Probably lost 10 years of progress and about 12000 levels… I am fuming… Whatever I do, I get this message…
وعند فتح اللعبه مره اخرى اختفت الهدايا واهدرت محاوله
this level opens and immediately says you lost the level with zero moves made. I believe there’s a glitch in this level. It’s been happening for two days.
How can I be in a group with someone who has only played just over 300 games and compete when I am over 11k in levels? How can their style be similar to mine? This is just a money making racquet otherwise we’d compete against people on similar levels. Someone must explain this and with LOGIC!!
hi my game froze in the middle of beating five seasons in first place and I couldn’t move forward I lost all progress after having to quit the app and had to start all over againn
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
