Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Ad glitch made me lose

I was one of 10 people remaining in the challenge (I can't remember the name) and was to receive at least 70 gold bars. Then there was a glitch in a Snapchat ad, and I had to exit the game. When I reopened it, it said I had dropped out of the challenge. Can you please honor the reward?

Thank you

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Hi @mitzivest King will not give you any reward that you have not won. Adverts crashing the game has been an issue for years and it doesn't look like King is ever going to fix them

Hi and Welcome to the King Community

Thank you for the feedback. We have prepared some steps Here on how to report Ads to our Player Support Team so they can have a look.

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Accepted answers

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Hi and Welcome to the King Community

Thank you for the feedback. We have prepared some steps Here on how to report Ads to our Player Support Team so they can have a look.

Hi @mitzivest King will not give you any reward that you have not won. Adverts crashing the game has been an issue for years and it doesn't look like King is ever going to fix them

Unable to log in to my account with facebook
Since 3-4 days ago, I am unable to log in with my facebook account. Yes, I tried everything that I could find online, all the helps and tricks, but it still doesn't work. Probably lost 10 years of progress and about 12000 levels… I am fuming… Whatever I do, I get this message…
لماذا تم خروجى من اللعب تلقائيا وانا بالمستوى ٤٥٩٥
وعند فتح اللعبه مره اخرى اختفت الهدايا واهدرت محاوله
Level 11297
this level opens and immediately says you lost the level with zero moves made. I believe there’s a glitch in this level. It’s been happening for two days.
Weekly Challenge
How can I be in a group with someone who has only played just over 300 games and compete when I am over 11k in levels? How can their style be similar to mine? This is just a money making racquet otherwise we’d compete against people on similar levels. Someone must explain this and with LOGIC!!
Game froze
hi my game froze in the middle of beating five seasons in first place and I couldn’t move forward I lost all progress after having to quit the app and had to start all over againn

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix!
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…