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facing an issue. After the advert it goes ot back page automatically with no reward, this is happening for the last one week. I had to use ally bars almost 400 with no respite
There are 3 ads , when I just complete the first one it either does not allow me to close this making me to press the back button and if it does then it automatically cancels all ada and goes to use gold coins option
Hi @vinshine 👋
Thanks for letting us know! I just want to understand a bit better what’s happening so we can share it with the team.
When you say the ad finishes and the page goes back automatically, does it:
Also, does the ad itself play fully to the end, or does it stop halfway?
There are a few different versions of ads being tested right now (some players get one ad, others can watch up to three for extra moves), so your details will really help us figure out what’s going wrong.
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As soon as I got to this level it gave me an error message 'unable to win level' and kicked me out. I tried again a few times and same message. How do I get past this level? It says level needs yellow candies and no yellow candies show up so I can't even play it.
Ads that start with scrolling green line across bottom and green OPEN rectangle "crash" most of the time. Only the green line ones have problem. Problem: ad plays, x appears top right corner. Click x , supposed to exit or go to next page of ad. Usually goes to ad's web page. When you try to return to candy crush , it stuck…
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
how to retrieve my account using my user Id as my email doesn’t seem to work
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
