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Is there a way to restart your game on Facebook so you are playing from the beginning? I want to start over. But I can't find anywhere to play online except facebook. I play on my laptop, not on my phone.
Hello @Dragonofmordor you can't play Candy Crush online as it is no longer a browser game.
To play Candy Crush without using Facebook you have to download the game app from you App Store.
If your laptop is a Windows device open the Microsoft Store and then download the Candy Crush App
Alternatively scroll to the bottom of this page and click on the King.com that you can see. This will prompt you to play the game.
Hello there @Dragonofmordor, welcome to the Community!
I understand your wish to start from the beginning and I'll provide you with more details on this.
In order to request your progress to be reset to level 1 and to receive further support regarding your request, you will need to reach out to our Player Support team via https://soporto.king.com/
Along with that, when contacting our team, please provide them with your Facebook ID which can be found using this guide: https://www.facebook.com/help/1397933243846983
I hope this helps and I wish you an amazing day ahead!
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Can you help me?
Hi everyone, The last couple of days I'm not able to watch any ads (for extra moves or lives) :( did this feature disappear? I already tried re-installing the app, but after connecting the app to fb again, I lost some cassettes and still no ads :(
why is it you’ve basically made it impossible to pass levels unless the player pays for extra moves??? This game has become a joke! I’ve played the level I’m on about 100 times and never came close to passing if??? Is this just a money grab at this point because it 100% feels that way!!!
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!
Hello, I am trying to get Candy Crush Saga to work on Windows 11. So I was hoping someone could merge my account 2112260453 to my new King account, which is numbered 16129197945 Thank you.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
