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Is there a way to restart your game on Facebook so you are playing from the beginning? I want to start over. But I can't find anywhere to play online except facebook. I play on my laptop, not on my phone.
Hello @Dragonofmordor you can't play Candy Crush online as it is no longer a browser game.
To play Candy Crush without using Facebook you have to download the game app from you App Store.
If your laptop is a Windows device open the Microsoft Store and then download the Candy Crush App
Alternatively scroll to the bottom of this page and click on the King.com that you can see. This will prompt you to play the game.
Hello there @Dragonofmordor, welcome to the Community!
I understand your wish to start from the beginning and I'll provide you with more details on this.
In order to request your progress to be reset to level 1 and to receive further support regarding your request, you will need to reach out to our Player Support team via https://soporto.king.com/
Along with that, when contacting our team, please provide them with your Facebook ID which can be found using this guide: https://www.facebook.com/help/1397933243846983
I hope this helps and I wish you an amazing day ahead!
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Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
