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Is there a way to restart your game on Facebook so you are playing from the beginning? I want to start over. But I can't find anywhere to play online except facebook. I play on my laptop, not on my phone.
Hello @Dragonofmordor you can't play Candy Crush online as it is no longer a browser game.
To play Candy Crush without using Facebook you have to download the game app from you App Store.
If your laptop is a Windows device open the Microsoft Store and then download the Candy Crush App
Alternatively scroll to the bottom of this page and click on the King.com that you can see. This will prompt you to play the game.
Hello there @Dragonofmordor, welcome to the Community!
I understand your wish to start from the beginning and I'll provide you with more details on this.
In order to request your progress to be reset to level 1 and to receive further support regarding your request, you will need to reach out to our Player Support team via https://soporto.king.com/
Along with that, when contacting our team, please provide them with your Facebook ID which can be found using this guide: https://www.facebook.com/help/1397933243846983
I hope this helps and I wish you an amazing day ahead!
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[info callout] Updated by CM May 15th: Good news! We’ve had an update from the team about the Episode Race not starting correctly. They’ve found the problem, and a fix is planned to go out on Monday! This should help with the reports we’ve been seeing where: The Episode Race does not start when expected The start level…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
