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Hi MannyFae, this is super well written feedback! Thanks so much for taking the time to write it. We're currently handling improvements for the layout in two ways: A) Bugs/issues/things that is breaking the forum. This is the main priority for now! B) Long term improvements to navigation, layout structure, and bringing new (and old) fun updates to this new system. Currently our focus is entirely on A), as it is the most urgent - but we are going to continue to work and improve this layout for upcoming 6-8 months. So please rest assured improvements are coming, just one step at a time 😁
And once again you express everything I've felt and complained about here eloquently. What a brilliant summary!
🤣😂 @MannyFae seems we were bashing away on our keyboards at the same time, let's hope someone takes notice 🤔
Well I've had a good old try with the new update @QueenB that was designed to make our experience smoother, friendlier, and more fun especially on mobile. Unfortunately I still can't see how the designers feel this is better. Was it done with the help of many who are actually active in the Community or just someone thinking this would be an improvement. I think the majority of us are up for change, but sadly this has been a change in the wrong direction. It certainly isn't smoother, friendlier and no way more fun. I read in another post that Elsa is creating a guide, so that will be interesting to see.
But being one who can never keep her trap shut (one of my mums sayings) here goes.
It's still the same that when we log in we click on which game we want to go to. And still the same that we click on Discussions, Support etc. But what is the actual reason for
As when using the old system we could see what posts had recently been created, they were always at the top. Then any posts commented on automatically got moved to the 1st page. I've tried Top, Trending and Old and can't see how that's helpful, hopefully someone will tell me.
Also I've yet to discover what this is about
As my keyboard sticks over it, so I can't see all the options.
As for the Reply - subthreads - that completely throws the flow of the thread and newer comments could be placed a lot lower down and missed. Also the Reply doesn't seem to send notifications like the Reply on the older style.
I appreciate there is still more to be done, and hopefully it will be tidied up, but as it stands at present it's certainly a step backwards and rather off putting.
Oh well we'll wait and see what happens in the future and hope it doesn't put too many of us off staying 🤔
I've been trying to use this new forum for a few days, and I'd like to share my feedback, @QueenB .
1. Subthreads. I do understand that they appear modern and trendy, but I have to say that they just don't fit in this forum. Compared to most social media, this forum tends to have (or should I say used to have?) longer threads that are often several pages long, threads that stay relevant for longer periods of time, and threads with replies from many contributors. I doubt that the above is sustainable in the new format. It's really, REALLY hard to find a new reply buried somewhere in the subtreads, so it's no longer possible to maintain a proper conversation.
2. Other issues.
A). Forum navigation. The big green buttons (Discussions, Support, etc.) were removed from the top of each thread page, apparently in an effort to unclutter it. However, they are/were a part of the main navigation system of the forum. Now the only way I can get out of a several pages long thread and back to the parent page is to use the breadcrumbs (a string tracing the navigation path from the first page of the site to the current page, for example, Games > Candy Crush Saga > Discussions). It's awkward, and I would say that if the only viable way to navigate the site is by using breadcrumbs, then the site navigation is broken.
B). Sorting defaults. I'm struggling with the 'Recently Created' setting for threads the forum defaults to. This forum has many threads that stay relevant despite being created months ago, and I keep missing new comments in those threads because they don't come up on the first page. The 'Newest' setting for comments is not working for me either, as the latest comment is often hidden in a subthread, so I have to look through the entire thread to find it. This is more convenient when the thread is sorted in a natural (chronological) order. Unfortunately, the forum does not save my preferred sorting choices, and I have found nothing in the settings that would allow me to do it.
C). Missing 'most recent by' info. The name of the most recent commenter was previously visible and highlighted in bold. This was helpful (especially in the Support forum) as it made it clear that someone had already responded to the post.
D). Numerous typing issues when writing in reply, especially on smaller screen devices [already reported, so hopefully this will get fixed].
I assume that the changes to the forum were made to appeal to novices who are not familiar with forums and to make the forum more similar to social media. But I've noticed that new users are now creating multiple posts on the same subject, apparently unable to find the previous one, so the forum must be too confusing for them (and for us too). Also, the number of posts in the Support forum has decreased, so it seems that the new approach is not working very well, I'm afraid. This forum cannot become a social media, but it can cease to function as a forum. I wouldn't want it to happen.
What happened to sweet cinema? Unable to play without boosters
Oh well the good news is they do know about the problem. So hopefully it will be fixed soon 🤞
Just testing……
Yes: I only seem to get the scrolling problem when I access the thread via notifications. If I load the page normally via the bookmark in my internet browser I get to the Discussion main page, can click on this thread normally and when I do this the comment box stays still and there is now jumping about.
I can edit, read other comments and get back to my edit normally. So I will unbookmark this thread.
I now can't even read the post I just made without it flicking off the screen and landing back on the previous post. Terrible. It took me three attempts to get back to the comment box to post this. I wonder if there is a connection with "notifications" and will investigate. I had accessed the thread via the notifications bell .
There are definitely some errors with the scrolling. I now keep losing the place I am reading. The page jumps about. If I try to scroll to the top to get to other threads, it jumps back to the latest comment in this thread.
I just lost this comment box and couldn't get back to it at all. There is a small message in the left bottom to "navigate back to draft". But even that only worked after the third click on it. Now I am back in the comment box. This system is cumbersome and infuriating. It is against my nature to post anything without due consideration: If we want to scroll or move somewhere else to check some facts or what others wrote we need to be able to get back to our comment easily.
My question is this: Why is this system saving a "draft" all the time? Perhaps it would be better to only proactively save drafts? I only just noticed I have over 1000 drafts saved on this website! Why? I wasn't aware the system saved all this and it is unnecessary and surely clogs up the system at the server end.
I do have the same problem, Carol-38. I am on mobile. It just now did it to me again - I cannot now scroll to see the beginning of this message.
I used the link inside the app itself. I was assuming that would be how most players would access the community now. The app is Candy Crush Saga, so the link brings me straight to the CCS site. If you search using the internet it's more difficult and confusing I guess.
Thanks Queenie, I will keep trying, because that's the kind of girl I am 😁
Thanks @Alienscar I'm not glad you've got the same issue, but at least I now know there is one. I don't get draft message being saved, so something else that's different. OK I'll wait and see what it's like in a few weeks 🙃
Hi Carol,
Just wanted to let you know that we reported this bug so it's being looked at! I myself also had this experience and found that if you refresh the browser it works and you can scroll through your reply before posting.
Except that isn't necessarily the view that will greet new members @christinewupp
My guess is you landed at that view using a saved shortcut.
I think the view greeting a lot of people searching for this forum will be this
You then have to scroll down to find the game you are interested in
Once you click on CCS you are then presented with the view that you see.
I am not sure it is worth posting just yet as the forum is still under construction, but yes I am having the same issue as you when replying @Carol-38 at the moment. I managed the issue by typing a few words then opening the draft message that is saved. Opening the draft appears to make everything work again.
I couldn't carry on with the Reply @MannyFae the box just shrinks to show only 3 rows and it doesn't allow me to scroll and the bottom just disappears. Had to give up, think I might give the Reply box a miss in the future.
I have done a reply to a reply recently and it was good. Now with this one it has just happened and that's just on the second row. Then when I click out of the box everything look good, but it is only showing my last three
rows and it won't let me scroll to see what I have put above. Clicking again outside the box it shows the bottom of the page and oh I'm giving up it's a flipping nightmare.
I have tested out the King Community on my phone and it's actually ok for someone stuck in the game and just wanting to look up some answers. I quite like the layout people get when they first enter the site:
Once you click on anything this comes up:
There is no need to actually register to look at anything, which is good.
The search bar is quite prominent at the top and I did type in "level 8061" to see where that got me. Not to my solution thread unfortunately, but to others that do lead there, and the screen does look good for that as well.
You can easily click on all the threads and read them without having to create any account. It might ok for newcomers, people coming directly from the app.
Is this happening while you are writing a reply? I don't seem to have this particular problem, even though on my iPad it keeps scrolling up to the original post when I pause typing, but that's manageable. On the phone, it just keeps telling me that I have a draft available and keeps scrolling up to the original post, so I can't even go to that draft. The forum is next to unusable for me on the phone.
Mine is good. I use my iPad with magic keyboard and as I type the entire box is visible and it grows as well if I type more than there is space.
Are any of you @Alienscar @christinewupp @MannyFae @Nobody1 having a problem with the Reply box. Once I've done 3 rows it shrinks and the bottom with the 5 click on's disappear. Sometimes when I click off the page the bottom appears again, but no matter what I do I can't scroll back to the top to check what I have put.
More feedback @QueenB 😊 As @Nobody1 said the tabs for Discussions, Support, etc are too big
OK those of us in the Community know there are more but newcomers probably wouldn't swipe to the left to see Contests and Ideas.
Also what is the reason for badges next to our labels
It's a bit like the Player Cards, info added just for the sake of it. And apart from that I have much better badges that could be shown rather than what's just been plonked there.
Thanks again 🤗
One thing I really dislike is that due to the subthreads (replying to someone else's post in nested fashion), a lot of times it is hard to find the newest posts, since entering the thread jumps to the last read base level post. So then you have to search the entire thread to find the new subpost. I hate this on reddit and now I hate it here too - it works the same here now as it does on reddit. Subthreads are really a terrible idea on a forum.
Those orange horrors disappeared yesterday just after those posts were written, so they must have taken some of our feedback into account. The forum is more or less usable for me on both laptop and iPad, in portrait or landscape mode. Upon trying it on the phone, it seems that it's even worse than before. It's surprising since the main goal of changing the layout was to improve the mobile experience.
Tagging in replies allows me to quickly find it from the bell notification. Hurray!
The system seems to work better for me because I use landscape and a magic keyboard. Here some screenshots of my forum page:
Here the front page:
This page almost looks the same it always did for me. I no longer see those orange icons and it's pretty clutter free, but the green circles could do with being a bit smaller.
As is visible here I'm still struggling to tidy up my account: What are those 1047 drafts I wonder…… I did just tidy up my unintentional bookmarks.
I didn't find any of these posts yesterday evening as this thread had disappeared from my front page. I'm finding the navigation, reply function etc usable in the iPad and I also lost those horrible orange King icons since yesterday. My page looks almost usable now. I wonder if that is because I use landscape mode and a magic keyboard. If this new system has made this site unusable for mobile players then this outcome is the exact opposite of what was intended.
I agree with you and @MannyFae of course: This community is the reason I play Candy Crush, so if they ruin this for us we'll all be gone both from the game and from here. Let's hope they'll get it sorted and/or we'll all get used to it.
So I've only just now discovered this thread again. I'm still struggling with these changes. I will bookmark it now. That seems the sensible option to find the important threads.
I deleted my comment about the foreign language posts here because I think it's now possible for everyone to answer those. I hope it stays that way. I see that even the moderators now answer those posts.
Can't reply to your last reply @MannyFae no reply option. Yes the reply Christine sent me was to a thread I started, but not this one. I'll keep my eyes open on that then 👀to keep checking what happens
Did you get 2 notifications from me @MannyFae I sent you another without flagging you, you will see it above or below this one.
I just got a notification from a reply Christine did to me so I'm trying this again to see if they've fixed it.
I don't like this at all, way too confusing. Besides I thought I had deleted my king account here previously. I was sent a notification that it had been so I had uninstalled this game months ago. Came back yesterday with a new account and my old name pops up. Well whatever, I wish I could link this to my new account as I can't do to the one I had previously. This is so chaotic, hope it calms down soon. Glad to be back though!
Also thank you for getting rid of the huge images like the King banner on the main page. Much better now.
The buttons for the categories like discussion, support, etc at the top of the main screen are too big on mobile.
Also editing in a reply on mobile is bad. As I am typing this, I can only see the last line or two of my message, and I can't scroll back to look at or edit the rest of it.
Thank you for replying @QueenB So they want to get rid of visual clutter 🤔 well they haven't succeeded in that with ⬇️
all over the place. That's one of the first things they need to get rid of clutter, clutter, clutter 🥴
Also I tried replying to your post but mine doesn't work properly. The box keeps shrinking and it only shows the last 3 lines of what I am typing, then it freezes 🙄 We've also noticed that the reply doesn't send a notification to who has been replied to.
Look forward to seeing many improvements over the next few weeks it really isn't working well as it is at present.
Thanks so much for sharing your thoughts and yes, we’re absolutely open to feedback 😉The current layout isn’t “final” in the sense that we’ll still be making tweaks and improvements as we go.
The main goals behind this update are to: • Make the community easier to navigate for new players • Improve the experience on mobile devices • Remove some of the visual clutter and noise so conversations can shine through
We know it can take a bit of time to adjust, and feedback like yours really helps us understand how these changes feel in practice.
We're already looking into the images and how it's displayed on mobile and also the filtering of New comments/Discussions.
So please keep sharing what’s working well (and what’s not) as you explore the new layout 🙏
I got the fourth reply @MannyFae but not the option to reply to it. Going to find something a bit easier to do now, like climb Everest 🏔️
Just checked and no notification to me either so guess we'll have to keep tagging @MannyFae Well that wasn't easy the tag box wasn't easy to see, I could only just make out that it was you and gave it a quick tap 🙄
Out of interest @QueenB is this how the Community is going to stay or are whoever, who put it together open to feedback for changes.
I'm asking as if this is the final and no changes would be considered, there wouldn't be any point in giving feedback.
Must say a big Ouch though, yes we have to keep looking and practicing but it isn't user friendly, and far too cluttered.
So it would be really helpful if you could confirm either way please.
Thank you and I bet you're shaking your head like the majority of us 🤗
Oh, and no more notifications when you get a reply…
It's the first time I got a reply button where I could add an attachment. This is awful I was only practicing and all I kept getting was draft saved. It's now taken away my option to add an attachment and I can't scroll to see what I have put. Only shows 3 lines of my post. Oops attachment tile appeared then disappeared again as I was typing. This will end up being a really silly post. Attachment tile appeared again so quickly added my signature. This is what I call hard work 🤐
The icons/pictures/whatever that precede each post title need to be able to be turned off for mobile users.
Those need to be able to be turned off for everyone. Those orange squares with the King logo are everywhere; they are a visual clutter and are EXTREMELY annoying.
Also, I agree that subthreads are not a good idea. It's too difficult to find a reply buried somewhere in those subthreads, and the maximum comment depth is three, so it's impossible to maintain a proper conversation in this format.
Comment sorting doesn't work for me either.
The Forum is part of what keeps me playing.
Same.
I was hoping the new version would have some of the old problems solved for mobile users, even if new problems were introduced. But now tagging is even worse for me than it was before - now if I try to tag, I lose my entire typed message!
The icons/pictures/whatever that precede each post title need to be able to be turned off for mobile users. The form needs to be more compact everywhere. Subthreads are a bad idea - as christinewupp said, an idea from social media sites - and inappropriate for a forum like this. As is, this site has become nearly totally unusable on mobile. Reddit is better than this, and I don't like reddit enough to do more than occasionally check there
The Forum is part of what keeps me playing. I am starting to wonder if it's time to give up Candy Crush.
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