Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Perte de vies

Bonjour après des modifications sur la présentation du jeu j'ai perdu toutes les vies que j'avais accumulées. Soit plus d'une centaine. Est ce normal ?

Du coup je suis bloquée après un épisode de perte de vue et je dois abandonner le jeu pour plusieurs minutes juste pour récupérer une vie. Pas cool. Ça fait 10 ans que je joue et c'est la première fois que ça m'arrive. Une explication ???

Accepted answers

All comments

We really appreciate the translation of the message, we asked about posting it English precisely so that anyone can be able to provide some help if possible with their case as soon as possible.

Thanks to @Skyefleur 's translation, @mam83 as you are having trouble with your lost lives, please check out our Help Center + chat bot. By choosing the Chat With Us, which can be found in your language, you can reach out to player support to obtain help with your lost lives ensuring that your receive a reply as soon as possible.

However if you have any issues getting an answer do not hesitate to let me know. Have a nice day!

she’s saying that since the new design, she lost all the accumulated lives (around a 100) that she’s been saving.
now she has to wait for a life to be given.

Hello and welcome to our Community!

Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in.
Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you :blush:

Tip: If you're looking for support, you can visit our Help Center which is available in your language!
Thanks for understanding and hope to hear back from you soon!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hello and welcome to our Community!

Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in.
Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you :blush:

Tip: If you're looking for support, you can visit our Help Center which is available in your language!
Thanks for understanding and hope to hear back from you soon!

she’s saying that since the new design, she lost all the accumulated lives (around a 100) that she’s been saving.
now she has to wait for a life to be given.

We really appreciate the translation of the message, we asked about posting it English precisely so that anyone can be able to provide some help if possible with their case as soon as possible.

Thanks to @Skyefleur 's translation, @mam83 as you are having trouble with your lost lives, please check out our Help Center + chat bot. By choosing the Chat With Us, which can be found in your language, you can reach out to player support to obtain help with your lost lives ensuring that your receive a reply as soon as possible.

However if you have any issues getting an answer do not hesitate to let me know. Have a nice day!

Music event disappeared
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
moje zdjęcie
Mam pytanie - jak mogę odzyskać mój awatar miałam tam moje zdjęcie, a od dwóch dni mam jakąś lalkę. Bardzo dziękuję za pomoc.
Can't log in through Facebook on new device, can't reconnect to Facebook on old device
As stated in title. Have made sure that both apps (FB and Candy Crush) are updated. Have also tried uninstalling FB to try to login via Web browser. Nothing seems to work. Any tips?
Music Event
what happened to the music event? I completed my last but one tape and did not get it. I had only one more tape to go. This is very frustrating and might be my last time playing candy crush
Music event
why did the music event disappear to early? I only had 1 tape left to get the reward and you removed the event several hours too early than what the countdown had said previously! Sucks when I’ve spent so much time and boosters to complete it

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…