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I play Candy Crush on my PC and 4 purchaes made on 4th November have not been received (total of 50 gold bars) but money has been taken from my account. When will the purchases be received please?
Hi PummyRaj,
I play candy crush saga on my PC using Windows 10 not on any mobile device. I am not looking to get a refund, I just want the 50 gold bars I have paid for thanks.
Hello @juliedeng🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue with the purchases in your game!
Reporting the purchase issue varies with the device we are using! If you are using mobile device, you can send your complaint directly from your device App. Please select the device you are using from below options and follow the suggestions⬇️
If you have any other questions, please let us know🍫🍬🍫
Use this form.
So I need to attach 4 email receipts and how/where do I do this in Support please?
Find and download a receipt of your purchase, then take it to support.
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Why can't I receive lives from My friend
Can you help me?
Hi everyone, The last couple of days I'm not able to watch any ads (for extra moves or lives) :( did this feature disappear? I already tried re-installing the app, but after connecting the app to fb again, I lost some cassettes and still no ads :(
why is it you’ve basically made it impossible to pass levels unless the player pays for extra moves??? This game has become a joke! I’ve played the level I’m on about 100 times and never came close to passing if??? Is this just a money grab at this point because it 100% feels that way!!!
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
