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what is happening to my tournament scoring and are there any fixes
Hi everyone š
Just popping in with a quick update on the Star Tournament issue.
The team has been working on a fix, and it should start rolling out today. Once it lands on your game, the Star Tournament should begin counting stars normally again (no more negative numbers or progress stuck at zero š¤).
Please keep an eye on your game today and let us know if things start behaving as expected. Your reports have been super helpful, so thank you for sticking with us while we get this sorted š
Just a quick update on the Star Tournament the previous round ended yesterday, and a new one has now started. If youāre not seeing your stars count yet, donāt worry, youāll first need to complete the newly released levels (episodes) before the new tournament unlocks and starts tracking progress again.
Everything should start updating normally once youāve reached the new episode. Let me know if this is not the case so I can report back š
Hello @soyonsfous š¤ A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing an issue in your game with Star Tournament feature!
It is not your devices but the game itself! This issue was reported and being investigated. Please check our Community In-chargeās post belowš
Please be patient till the issue was resolved by the game team!
Thank you for understandingšš¼
Weāre aware that some players are currently experiencing issues with the Star Tournament where the scores are not updating correctly or in some cases showing no increase, incorrect totals, or even negative points.
Our team is already investigating this to understand whatās causing it and to get it fixed as soon as possible.
In the meantime, we recommend continuing to play as usual and weāll make sure to share more updates once we have confirmation from the studio.
Thank you so much for your patience and for flagging this so quickly. Weāll keep this thread updated as soon as thereās more news š
There's no way to get a request to the help team!
It's interesting to note that the leaders on your screenshots seem to not be affected by this glitch @Boybinary and @3family .
It makes me wonder how real they are.
It's not redundant at all!. I think anyone posting here adds to the thread as it shows how many players are affected!
Hi and Welcome to the King Community
Thank you for the feedback.Please reach out to ourĀ Player Support TeamĀ in order to report it!Ā
sorry if my reply was redundant. I didnāt see the previous replies. Canāt get used to this new forum!
I start with -6 and move up to zero.
I screen recorded the video of it as I couldnāt believe it happened. I thought it happened at the end of last week too but I wasnāt sure as I had a pretty high score
3 levels won. 0 stars. Weird
Star Tournament is not scoring points. Love this game, but getting so frustrating!!! Playing on a PC through facebook and I have followed all the instructions you have recommended to no avail.. You say the tournament is just a way to fill in time until the new levels are released, but one could still receive points to reach the top and get SOMETHING out of it. Why doesn't King work on problems like this? Guess I'll go to FB and get help getting a refund on my $100 to continue playing this game. It's been successful before.
Same issue!
There seems to be a glitch with this event. In Support there is this answer:
I have the same problem. I've won several games but each time I win 6 stars, the counter starts at -6 and I end up at 0. Happens on both iPad and iPhone
When I win levels, it starts with the number of stars(6) and counts backwards to 0 every time so I have no score, never advance. Some kind of glitch I'm guessing, but annoying just the same!
Thank you for reporting that you are facing the same issue. I have forwarded these reports to our team so they can investigate further on the issue.
Thanks again!
I'm having the same issue. Everything is current?
Hi Lissa and welcome to the Community.
I am sorry to hear that your Star tournament counter is not advancing on your laptop and tablet.
Could you please ensure that you have the latest version of the game installed in both devices? Please try to restart them as well.
In case you play through Facebook on a laptop, please also try playing through a different browser.
Have a sweet day!
My score counter in star tournament is not advancing on my laptop or tablet. It is working on my cell phone. Please fix this problem.
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This is a known issue for a lot of others this week. It appears the event is broken. I would suggest you don't spend any money. Spending money just to play the start tournament is just crazy.
HHaving Same issue not adding my wins
Not working on cell either
update this morning. Some have added to their scores. Despite a few wins. Mine still goes from -6 to 0 on the graphic
since star tournament started this week leaderboard is frozen and every time I start with -5 points. I restarted the game many times but the problem did not fix.
bonjour,
Depuis le lancement du tournoi des Ʃtoiles, les Ʃtoiles gagnƩes ne se comptabilisent pas.
Merci
Hi and Welcome to our Community
Thank you for reporting, In the meantime If you miss a reward from any other feature, please email this to ourĀ Player Support TeamĀ hereĀ and tell yourĀ Game IDĀ there.
I have the same issue !
I have been playing since 2020 and yesterday I opened the game to level 1 !!!! I canāt remember what level I was on but definitely over 600 ā¦
why is it youāve basically made it impossible to pass levels unless the player pays for extra moves??? This game has become a joke! Iāve played the level Iām on about 100 times and never came close to passing if??? Is this just a money grab at this point because it 100% feels that way!!!
Hello, I am trying to get Candy Crush Saga to work on Windows 11. So I was hoping someone could merge my account 2112260453 to my new King account, which is numbered 16129197945 Thank you.
i was well on my way to completing the pins but the app restarted and now them pins tab is no longer available
Cannot make in app purchases. Works one day then goes for weeks with ācannot connectā. Iāve tried all the suggested fixes but nothing works! King is losing money. Please fix!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
