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what is happening to my tournament scoring and are there any fixes
Hi everyone 👋
Just popping in with a quick update on the Star Tournament issue.
The team has been working on a fix, and it should start rolling out today. Once it lands on your game, the Star Tournament should begin counting stars normally again (no more negative numbers or progress stuck at zero 🤞).
Please keep an eye on your game today and let us know if things start behaving as expected. Your reports have been super helpful, so thank you for sticking with us while we get this sorted 🙏
Just a quick update on the Star Tournament the previous round ended yesterday, and a new one has now started. If you’re not seeing your stars count yet, don’t worry, you’ll first need to complete the newly released levels (episodes) before the new tournament unlocks and starts tracking progress again.
Everything should start updating normally once you’ve reached the new episode. Let me know if this is not the case so I can report back 😉
Hello @soyonsfous 🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing an issue in your game with Star Tournament feature!
It is not your devices but the game itself! This issue was reported and being investigated. Please check our Community In-charge’s post below👇
Please be patient till the issue was resolved by the game team!
Thank you for understanding🙏🏼
We’re aware that some players are currently experiencing issues with the Star Tournament where the scores are not updating correctly or in some cases showing no increase, incorrect totals, or even negative points.
Our team is already investigating this to understand what’s causing it and to get it fixed as soon as possible.
In the meantime, we recommend continuing to play as usual and we’ll make sure to share more updates once we have confirmation from the studio.
Thank you so much for your patience and for flagging this so quickly. We’ll keep this thread updated as soon as there’s more news 🙏
There's no way to get a request to the help team!
It's interesting to note that the leaders on your screenshots seem to not be affected by this glitch @Boybinary and @3family .
It makes me wonder how real they are.
It's not redundant at all!. I think anyone posting here adds to the thread as it shows how many players are affected!
Hi and Welcome to the King Community
Thank you for the feedback.Please reach out to our Player Support Team in order to report it!
sorry if my reply was redundant. I didn’t see the previous replies. Can’t get used to this new forum!
I start with -6 and move up to zero.
I screen recorded the video of it as I couldn’t believe it happened. I thought it happened at the end of last week too but I wasn’t sure as I had a pretty high score
3 levels won. 0 stars. Weird
Star Tournament is not scoring points. Love this game, but getting so frustrating!!! Playing on a PC through facebook and I have followed all the instructions you have recommended to no avail.. You say the tournament is just a way to fill in time until the new levels are released, but one could still receive points to reach the top and get SOMETHING out of it. Why doesn't King work on problems like this? Guess I'll go to FB and get help getting a refund on my $100 to continue playing this game. It's been successful before.
Same issue!
There seems to be a glitch with this event. In Support there is this answer:
I have the same problem. I've won several games but each time I win 6 stars, the counter starts at -6 and I end up at 0. Happens on both iPad and iPhone
When I win levels, it starts with the number of stars(6) and counts backwards to 0 every time so I have no score, never advance. Some kind of glitch I'm guessing, but annoying just the same!
Thank you for reporting that you are facing the same issue. I have forwarded these reports to our team so they can investigate further on the issue.
Thanks again!
I'm having the same issue. Everything is current?
Hi Lissa and welcome to the Community.
I am sorry to hear that your Star tournament counter is not advancing on your laptop and tablet.
Could you please ensure that you have the latest version of the game installed in both devices? Please try to restart them as well.
In case you play through Facebook on a laptop, please also try playing through a different browser.
Have a sweet day!
My score counter in star tournament is not advancing on my laptop or tablet. It is working on my cell phone. Please fix this problem.
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This is a known issue for a lot of others this week. It appears the event is broken. I would suggest you don't spend any money. Spending money just to play the start tournament is just crazy.
HHaving Same issue not adding my wins
Not working on cell either
update this morning. Some have added to their scores. Despite a few wins. Mine still goes from -6 to 0 on the graphic
since star tournament started this week leaderboard is frozen and every time I start with -5 points. I restarted the game many times but the problem did not fix.
bonjour,
Depuis le lancement du tournoi des étoiles, les étoiles gagnées ne se comptabilisent pas.
Merci
Hi and Welcome to our Community
Thank you for reporting, In the meantime If you miss a reward from any other feature, please email this to our Player Support Team here and tell your Game ID there.
I have the same issue !
Como receber anúncios nos meus jogos
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