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It's locked and I haven't received the reward.
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You can also try restarting the game and then clicking on the padlocks. If it doesn't work, restart the game, play one level and then click on the padlocks.
If nothing works, you will have to reach out to Player Support, I'm afraid @Me .
I mean, it works with playing. I'm fine.
The problem might recur, or it might be fixed with "Play Now"; it should work perfectly for me. Thank you very much.
This is a bug @Me . When you decide to claim another reward, you'll have to go through the same 'restart the game, play a level' routine. The issue is not new, but it keeps coming back and is unlikely to be fixed any time soon.
I mean, it's a system
I played and unlocked the locks, received one, then locked the second one. It might come back; I don't know if it's a system issue or a bug. Thank you very much for your cooperation.
I tried pressing the locks, but it didn't respond.
Have you tried clicking on the padlocks? This is a known issue, and chances are that you will be able to claim the reward despite it appearing locked by clicking on the padlock.
