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what is happening to my tournament scoring and are there any fixes
Hi everyone 👋
Just popping in with a quick update on the Star Tournament issue.
The team has been working on a fix, and it should start rolling out today. Once it lands on your game, the Star Tournament should begin counting stars normally again (no more negative numbers or progress stuck at zero 🤞).
Please keep an eye on your game today and let us know if things start behaving as expected. Your reports have been super helpful, so thank you for sticking with us while we get this sorted 🙏
Just a quick update on the Star Tournament the previous round ended yesterday, and a new one has now started. If you’re not seeing your stars count yet, don’t worry, you’ll first need to complete the newly released levels (episodes) before the new tournament unlocks and starts tracking progress again.
Everything should start updating normally once you’ve reached the new episode. Let me know if this is not the case so I can report back 😉
Hello @soyonsfous 🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing an issue in your game with Star Tournament feature!
It is not your devices but the game itself! This issue was reported and being investigated. Please check our Community In-charge’s post below👇
Please be patient till the issue was resolved by the game team!
Thank you for understanding🙏🏼
We’re aware that some players are currently experiencing issues with the Star Tournament where the scores are not updating correctly or in some cases showing no increase, incorrect totals, or even negative points.
Our team is already investigating this to understand what’s causing it and to get it fixed as soon as possible.
In the meantime, we recommend continuing to play as usual and we’ll make sure to share more updates once we have confirmation from the studio.
Thank you so much for your patience and for flagging this so quickly. We’ll keep this thread updated as soon as there’s more news 🙏
Any updates on the star tournament glitch? It's been 2+ weeks and still not working. An update would be helpful. Thanks
It is now 2 days into the tournament and nothing has changed. You say keep playing and for what we don't get credit we lose our games and if you buy more lives and weapons you get the money and we get nothing.
Hi - it's November 15th and for the second week in a row the star tournament is still not working. Is there any news on when we can expect to have this fixed? Lots of us spend time and money to play this game. I hope it's a priority. Please post updates when available. Thank you!
I am also having trouble with Star Tournament scores not adding up. I have tried on my laptop, table and cell phone and none work
Hey there @Helena_Tai . Hope you're doing well.
Worry not, our team of experts at the Studio is aware of the situation and working on finding a solution. If you need anything until then, feel free to reach out to our player support team:
Our team's available 24/7. Thanks in advance and have a great day! 🌞
Still not fixed
cannot earn star
it always keep at zero
It's been reported by many players. The star tournament is broken this week. I guess the "fix" is to wait for the next one.
我的遊戲也出現同樣問題何時能解決
Hi and Welcome to the King Community
Thank you for reporting. Ill pass this to the Game Team. Which Challenges are you play?
I completely agree. Stuck in this "tournament" more than once a week is bad enough but now wins are not even tallying. And there's no way to contact anyone who can give a decent explanation. I guess it's time to find something else
I have the same issue! Completed roughly 10 tournament levels for no stars. Tournament ladder updates from -5 to 0 each time.
yes I have a similar problem I won several levels in Star Tournament but it keeps showing zero , also I paid gold coins to achieve wining , please fix
I have the same issues. Stars earned are counted as negative. Score always 0.
j’ai le même problème je commence toujours à -5 étoiles
I have the same issue !
Hi and Welcome to our Community
Thank you for reporting, In the meantime If you miss a reward from any other feature, please email this to our Player Support Team here and tell your Game ID there.
bonjour,
Depuis le lancement du tournoi des étoiles, les étoiles gagnées ne se comptabilisent pas.
Merci
since star tournament started this week leaderboard is frozen and every time I start with -5 points. I restarted the game many times but the problem did not fix.
update this morning. Some have added to their scores. Despite a few wins. Mine still goes from -6 to 0 on the graphic
Not working on cell either
HHaving Same issue not adding my wins
This is a known issue for a lot of others this week. It appears the event is broken. I would suggest you don't spend any money. Spending money just to play the start tournament is just crazy.
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My score counter in star tournament is not advancing on my laptop or tablet. It is working on my cell phone. Please fix this problem.
Hi Lissa and welcome to the Community.
I am sorry to hear that your Star tournament counter is not advancing on your laptop and tablet.
Could you please ensure that you have the latest version of the game installed in both devices? Please try to restart them as well.
In case you play through Facebook on a laptop, please also try playing through a different browser.
Have a sweet day!
I'm having the same issue. Everything is current?
Thank you for reporting that you are facing the same issue. I have forwarded these reports to our team so they can investigate further on the issue.
Thanks again!
When I win levels, it starts with the number of stars(6) and counts backwards to 0 every time so I have no score, never advance. Some kind of glitch I'm guessing, but annoying just the same!
I have the same problem. I've won several games but each time I win 6 stars, the counter starts at -6 and I end up at 0. Happens on both iPad and iPhone
There seems to be a glitch with this event. In Support there is this answer:
Same issue!
Star Tournament is not scoring points. Love this game, but getting so frustrating!!! Playing on a PC through facebook and I have followed all the instructions you have recommended to no avail.. You say the tournament is just a way to fill in time until the new levels are released, but one could still receive points to reach the top and get SOMETHING out of it. Why doesn't King work on problems like this? Guess I'll go to FB and get help getting a refund on my $100 to continue playing this game. It's been successful before.
I start with -6 and move up to zero.
I screen recorded the video of it as I couldn’t believe it happened. I thought it happened at the end of last week too but I wasn’t sure as I had a pretty high score
3 levels won. 0 stars. Weird
sorry if my reply was redundant. I didn’t see the previous replies. Can’t get used to this new forum!
Thank you for the feedback.Please reach out to our Player Support Team in order to report it!
It's not redundant at all!. I think anyone posting here adds to the thread as it shows how many players are affected!
It's interesting to note that the leaders on your screenshots seem to not be affected by this glitch @Boybinary and @3family .
It makes me wonder how real they are.
There's no way to get a request to the help team!
how do i get my level from facebook to a new device?
Candy Crush App will not recognize my correct passwords to update my progress. All other devices working. Deleted and reloaded, and no difference - says I have the wrong p/w. Any ideas?
I’ve passed level 21,000 and would like to receive my badge.
I use Candy Crush saga on my IOS machine and my Windows PC. Have switched over to a new PC and appear to have lost my account. Looks as if King have issued a new King ID to my email so no progress if I log on with the PC BUT the IOS machine is fine. Email / Password for both is the same!. How do I get Windows to see the…
Which is the last level?
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