Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All my bonuses are gone (balls, stripes, fish etc)

today everything disapeared. I was 99+ on all bonuses because I spend a fortune buying them. IT'S ALL GONE i worked hard for those and spent I bet more than a couple thousand. I reset my ipad, linked to fb after signing out and resetting ipad, set my ipad back to a date when everything was in place….it's all gone.

I haven't played in a few days because even though I have over $300 credit on itunes it says I can't complete purchase (i can't find anything wrong on my account and this happened a week or so again but after a few days it was back to normal) but to lose all the starting bonus items is frustrating. Can you fix this?

if you want more of my cash, this needs to be restored asap (and yes I tried that as well.

Accepted answers

All comments

You can't!

AbuZiad08166034503Ab

Please how can I make money with candy crush?

Hi there, I appreciate the additional details and I can see that you have now successfully created a ticket with support. Do not worry you will get a reply really soon.

In the meantime and just so you know, boosters are saved locally on each device which means that yes changing of device unfortunately will not transfer your boosters. However your Gold Bars do transfer as these are saved under our servers just as your progress does.

Hope it helps!

i didn't get a reply so I must have done something wrong. I just did it again. This all happened when I added the game to my iphone (I normally play on my ipad) because of a message I received that said you could save the game to two devices so you can "play anywhere". It's also messed with my ipads ability to purchase anything. I would like to play again but I can't purchase gold. My iTunes account is current with a good credit card and $341 and some change. I can purchase on my iphone, but not my ipad.

I removed the game from my phone after signing out. I would like to know how to reset and if I add the game back to my phone and purchase gold there, will it also be on my ipad so I can use it?

how do i reset data?

bump

Hi @dawnmohrbacher, I am sorry to hear that you have lost your boosters and having trouble with purchasing. Thank you for the tag @christinewupp .

Have you opened a support ticket as Kiara and Christine have suggested? I tried searching for a ticket with your email address but was unable to locate any. If you have already open one, please share the ticket number with me so that I can ensure you get a follow up.

i spend a few hundred a week. Good to know that King could give a f

On mobile, resetting data removes boosters with no way of recovering them.

Outside of it, they're saved so you won't lose them if you reset data (Minus timed boosters)

Please give it until next week before you give up on this. Often at weekends there are no King staff around both here and at player support. Hopefully next week someone will pick this up.

You have a valid complaint and it should get responded to @dawnmohrbacher . However at weekends often there is no one at player support is around. You should have received an automated reply. If you did then make a note of the ticket number and do not open another ticket, stick with that one. You have to give it three working days before giving up on a reply. If you do not get a follow-up email from a real person reply to the automated email you received, stating your case again. If that does not help please come back here to the Support Forum next week with your ticket number and maybe a King expert can help you out. They do not usually work at weekends.

i have. Zero response

so no reaponse. Account isn't fixed. Look at my monthly spending yet? I know I am just one sucker, but if you keep this up there will be more.

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support Team so they can take a look in your game.

You can also email them from here:

https://soporto.king.com/contact

Bump

i was also way way way further ahead!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

i was also way way way further ahead!

Bump

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support Team so they can take a look in your game.

You can also email them from here:

https://soporto.king.com/contact

so no reaponse. Account isn't fixed. Look at my monthly spending yet? I know I am just one sucker, but if you keep this up there will be more.

i have. Zero response

You have a valid complaint and it should get responded to @dawnmohrbacher . However at weekends often there is no one at player support is around. You should have received an automated reply. If you did then make a note of the ticket number and do not open another ticket, stick with that one. You have to give it three working days before giving up on a reply. If you do not get a follow-up email from a real person reply to the automated email you received, stating your case again. If that does not help please come back here to the Support Forum next week with your ticket number and maybe a King expert can help you out. They do not usually work at weekends.

Please give it until next week before you give up on this. Often at weekends there are no King staff around both here and at player support. Hopefully next week someone will pick this up.

On mobile, resetting data removes boosters with no way of recovering them.

Outside of it, they're saved so you won't lose them if you reset data (Minus timed boosters)

i spend a few hundred a week. Good to know that King could give a f

Hi @dawnmohrbacher, I am sorry to hear that you have lost your boosters and having trouble with purchasing. Thank you for the tag @christinewupp .

Have you opened a support ticket as Kiara and Christine have suggested? I tried searching for a ticket with your email address but was unable to locate any. If you have already open one, please share the ticket number with me so that I can ensure you get a follow up.

bump

how do i reset data?

i didn't get a reply so I must have done something wrong. I just did it again. This all happened when I added the game to my iphone (I normally play on my ipad) because of a message I received that said you could save the game to two devices so you can "play anywhere". It's also messed with my ipads ability to purchase anything. I would like to play again but I can't purchase gold. My iTunes account is current with a good credit card and $341 and some change. I can purchase on my iphone, but not my ipad.

I removed the game from my phone after signing out. I would like to know how to reset and if I add the game back to my phone and purchase gold there, will it also be on my ipad so I can use it?

Hi there, I appreciate the additional details and I can see that you have now successfully created a ticket with support. Do not worry you will get a reply really soon.

In the meantime and just so you know, boosters are saved locally on each device which means that yes changing of device unfortunately will not transfer your boosters. However your Gold Bars do transfer as these are saved under our servers just as your progress does.

Hope it helps!

AbuZiad08166034503Ab

Please how can I make money with candy crush?

You can't!

Frustration
why is it you’ve basically made it impossible to pass levels unless the player pays for extra moves??? This game has become a joke! I’ve played the level I’m on about 100 times and never came close to passing if??? Is this just a money grab at this point because it 100% feels that way!!!
In app purchases
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!
Merge Accounts
Hello, I am trying to get Candy Crush Saga to work on Windows 11. So I was hoping someone could merge my account 2112260453 to my new King account, which is numbered 16129197945 Thank you.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…