Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

PROBLEM WITH MY PROGRESS

Hello, good afternoon. I'm having trouble progressing in my game (Candy Crush Saga). Every time I open the game, it resets me to level 6901, even though I'm originally at level 10241. I have accounts linked to Facebook and King, and it does the same thing on both. My user ID is 1162864825.

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Peaches12

@Jean_Puma

If that didn't work, then you may need to contact support, but as SundayEdidie commented, it may not be easy. Once you have contacted support, you will get an automated reply, giving you things to try. If that doesn't work, then reply to the email restating the problem. Make sure you include your user id from your game. Hopefully a real human will get back to you then.

SundayEdidie

YeahYeah, I've been having the same problem.I think all they want is for you to spend your money.And no one wants to help when you try to get a hold of their support team

Jean_Puma

I've played it several times, but I'm still having the same problem. I'm not successful, and it keeps sending me back to that level. I've already unlinked my Facebook account and my King account, and I've tried each one separately, but it does the same thing: it sends me back to that level, and I have to move up to my current level.

Peaches12

Have you tried humoring the game and replaying 6901? Sometimes the game doesn't register that you have passed a level and replaying it, win or lose will fix it.

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Accepted answers

All comments

Peaches12

Have you tried humoring the game and replaying 6901? Sometimes the game doesn't register that you have passed a level and replaying it, win or lose will fix it.

Jean_Puma

SundayEdidie

YeahYeah, I've been having the same problem.I think all they want is for you to spend your money.And no one wants to help when you try to get a hold of their support team

Peaches12

@Jean_Puma

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

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