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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I used my account to buy for the gold coin
I was debited but it didn't reflect on my dashboard
This wasn't the first nor the second time it's happening
Why??
Hello @Rachael5656 and Welcome to this King Community!
We’re really sorry to hear that you did not receive some items that you purchased.
The Community team is not able to access individual player accounts and resolve issues related to purchases. These issues can only be resolved by King's Player Support team or your supplier of funds. The process for resolving issues with purchases is described in the My Purchases section (←hyperlink) in our Help Center, or you can contact the Player Support team to help you out.
Please reach out to them through your game by tapping the gear icon ⚙️ → Account & Help → ? Help Center → Select the topic of your issue, scroll all the way down and select “Chat With Us.”
They’ll be able to check your account and make things right.
