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At the end of the game, only one or two of the three ads give help, the rest disappear. Please help. Game 19827. Zsuzsa 🙂
Hi @csosandorne 👋
Thanks for letting us know, and I’m really sorry this happened. How often do you notice this issue?
Unfortunately, there’s not much we can do directly here, but I recommend making sure your game app is fully up to date and that you’re connected to a stable internet connection.
If it keeps happening, please let us know which game version you’re playing and what device you’re using so we can share it with the ads team to check if there’s any issue.
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
