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what is happening to my tournament scoring and are there any fixes
Hi everyone š
Just popping in with a quick update on the Star Tournament issue.
The team has been working on a fix, and it should start rolling out today. Once it lands on your game, the Star Tournament should begin counting stars normally again (no more negative numbers or progress stuck at zero š¤).
Please keep an eye on your game today and let us know if things start behaving as expected. Your reports have been super helpful, so thank you for sticking with us while we get this sorted š
Just a quick update on the Star Tournament the previous round ended yesterday, and a new one has now started. If youāre not seeing your stars count yet, donāt worry, youāll first need to complete the newly released levels (episodes) before the new tournament unlocks and starts tracking progress again.
Everything should start updating normally once youāve reached the new episode. Let me know if this is not the case so I can report back š
Hello @soyonsfous š¤ A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing an issue in your game with Star Tournament feature!
It is not your devices but the game itself! This issue was reported and being investigated. Please check our Community In-chargeās post belowš
Please be patient till the issue was resolved by the game team!
Thank you for understandingšš¼
Weāre aware that some players are currently experiencing issues with the Star Tournament where the scores are not updating correctly or in some cases showing no increase, incorrect totals, or even negative points.
Our team is already investigating this to understand whatās causing it and to get it fixed as soon as possible.
In the meantime, we recommend continuing to play as usual and weāll make sure to share more updates once we have confirmation from the studio.
Thank you so much for your patience and for flagging this so quickly. Weāll keep this thread updated as soon as thereās more news š
Still not working. Only the person in 1st place has an actual score, everyone else is 0.
No change yet. Hope IT can figure it out.
Game ID 1005745338
Ditto for me! It happened last week too. I was hoping they would have fixed it by now. The star tournament is broken folks. Please fix!
Please find and fix the start tournament score not advancing. No one on my leader board has a score.
I finished all 4 of the new levels, but Star Tournament is STILL not working. Do the developers not communicate with you?
This is getting ridiculous they take your points, lives and money and still haven't fixed anything. This tournament is running for 5 more days and they keep it playing without giving you anything.
not only isn't it giving you the points but it is also on for 5 days.
I completed 4 more levels with same results, all the players have zero except for the first one with 54. Hasn't changed since I started what is up with that?
I have completed 4 levels in the tournament and no points given. When you win the level 0 goes back to -6 and counts down to zero just like the last tournament, it's costing me money and levels.
Hi all and sorry to hear it's still not working for you š
Could I please ask you all to share your Game ID so I can pass it on to the studio and ask them to check again? Thanks š
šĀ How to find your Game ID
It may be a server issue. Try again later.
@QueenB I completed the new levels and started the star tournament and still not getting score for wins. Pls advise
2nd week in a row im not getting credit for star tournament wins
Has IT been informed
comigo aconteceu o mesmo
Hi In star tournament the score is not advancing. I have tried on my laptop, tablet and cell phone and none are working? Please help resolve this issue
The Star Tournament scoring is still not working for me. I have passed 3 levels this morning (11/13) and the scoring has reverted to -5 each time.
This week's Star Tournament is also bugged in where it doesn't count the stars I collected. But it advances events like Baker's Box as expected. Any ETA when this gets fixed?
I'm also experiencing the same problem with the Star Tournament. Will this issue be fixed in the next one or the bug will persist? Because while it doesn't concern me now as it ends in 6 hours, not getting any progress on this from its levels makes it less enjoyable unless an event that can work with it is available.
Having the same problem.
Still not fixed after 5 days it seems to work for those that won a level before it broke bad enough that star doesn't count for leader board or season pass sad that they punish those that have played for a long
Hello, every week i finish the new level and i participate to the star tournament but for the last 2 weeks every time i finish a level instead of adding 6 starts to my star total it goes -6 to zeroā¦ I make 5 level and still at zero? I try my candy crush on safari and chrome to see if it was different but noā¦ Impossible to add stars :( Is there a solution?
Star tournament not recognizing wins, reverts back to 0
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I'll be reaching the end of the map soon. Let's hope the next Star Tournament won't bug out like the last one.
agree with above, very annoying! Why is the Star tournament not allowing my stars to be registered, I see a lot of players on zero but some anotherās are being logged. King get quite a lot of money from me so I would expect the systems to work!
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Hi and Welcome to the King Community
Thank you for the feedback, This issues is being investigated for more Info Here
my ID is 1531258843 and the tournament is still not working.
the star tournament is still not working. After finishing the last regular game for this week the scores for the tournament still start at -5.
in my case tooo!! Wy are the sugar stars not counting???
game ID 1278404047 still not working either
same as Tournament scoring reverts to -5
Why is the star tournament still not tallying wins?
Boa noite! Gostaria de mostrar minha insatisfaĆ§Ć£o com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porĆ©m o jogo fechou de forma repentina, ganhei um brinde por isso, porĆ©m perdi o Super Brigadeiro. Gostariaā¦
I am not receiving my rewards
How to establish free bars and other
Bir sĆ¼rĆ¼ gĆ¼Ć§lendirici envanter vardı telefonum kapanıp aƧıldıktan sonra hepsi hesabımdan silinmiÅ buna bir ƧƶzĆ¼m yolu bulun
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and Iāve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
