Candy Crush Saga

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All You Need to Know About All Stars 2026

J ai efface mon compte par erreur heureusement j' avais sauvegarde mais impossible de jouer alors que je suis connectée

Hello @regine1984a and Welcome to our King Community!

I understand your frustration, and I am glad you had a backup for your account. I will try to help.

First, I suggest trying the following troubleshooting tips to maximize the chances of the game running smoothly for you:

Internet: Ensure you have a strong and stable Internet connection.
Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Reply to this post if these steps do not solve your problem.

Hello @regine1984a and Welcome to our King Community!

I understand your frustration, and I am glad you had a backup for your account. I will try to help.

First, I suggest trying the following troubleshooting tips to maximize the chances of the game running smoothly for you:

Internet: Ensure you have a strong and stable Internet connection.
Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Reply to this post if these steps do not solve your problem.