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I completed 22 levels and was supposed to get 88 bars. It said there was a connection issue and it did not give them to me. I earned those bars and want them please.
where do I get this help in the app? It happened again.
Hi there 👋
That definitely sounds frustrating, so let’s try to figure out what happened. Just to understand it better, which feature was this reward from? Candy Royale, Episode Race, or something else?
Also, did the game freeze, or did you just get the connection-error pop-up? And if you relaunch the app and check your gold bar balance, does it still look unchanged?
Here in the community, we can’t add or replace missing gold bars, but Player Support can. Once you check those things above, you can reach Support directly through the game app and they’ll be able to look into your account.
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Hi, I finished 23 tickets of the Yetis Draw out of 25 , still have 2 only to reach the big prize. But all tickets disspaeared on the board game and not appearing near the level number anymore. Where did they go ?
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
