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what is happening to my tournament scoring and are there any fixes
Hi everyone 👋
Just popping in with a quick update on the Star Tournament issue.
The team has been working on a fix, and it should start rolling out today. Once it lands on your game, the Star Tournament should begin counting stars normally again (no more negative numbers or progress stuck at zero 🤞).
Please keep an eye on your game today and let us know if things start behaving as expected. Your reports have been super helpful, so thank you for sticking with us while we get this sorted 🙏
Just a quick update on the Star Tournament the previous round ended yesterday, and a new one has now started. If you’re not seeing your stars count yet, don’t worry, you’ll first need to complete the newly released levels (episodes) before the new tournament unlocks and starts tracking progress again.
Everything should start updating normally once you’ve reached the new episode. Let me know if this is not the case so I can report back 😉
Hello @soyonsfous 🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing an issue in your game with Star Tournament feature!
It is not your devices but the game itself! This issue was reported and being investigated. Please check our Community In-charge’s post below👇
Please be patient till the issue was resolved by the game team!
Thank you for understanding🙏🏼
We’re aware that some players are currently experiencing issues with the Star Tournament where the scores are not updating correctly or in some cases showing no increase, incorrect totals, or even negative points.
Our team is already investigating this to understand what’s causing it and to get it fixed as soon as possible.
In the meantime, we recommend continuing to play as usual and we’ll make sure to share more updates once we have confirmation from the studio.
Thank you so much for your patience and for flagging this so quickly. We’ll keep this thread updated as soon as there’s more news 🙏
HURRAY!!! It's working and I'm happy again.
Only one downside: This process needs to be repeated each time you renter into a device (Windows) after playing from another one (Android). At least progress won't be lost this time.
After playing once from Android, things synced well here and I'm in fourth position currently. If I play once from a device, I guess this bug will be nullified. I will try and send back a comment.
UPDATE: And is from Windows too, after one playthrough. Will play more of Star Tournament soon.
Now the only mini issue I can encounter is that the leaderboard on my Windows device is completely frozen and did not sync with the Servers. On Windows, it shows me at 48 points with fewer opponents while on android it shows me with lots of points, more opponents and more of them having progress
On Windows it is as this:
On Android I get this which are the right results:
Time has passed and nothing has changed. What should I do for this? Is there a server issue? If its that, then that explains why I got offered to start a Daily Treat Machine from my Windows machine as well.
UPDATE: After playing once from each device, the issue becomes fixed. This is not serious as the game will sync the tournament with the servers once you play the tournament at least once.
Very happy to hear this and thanks for letting us know 🤗
Issue has been completely fixed!!! Progresses as usual. Also, affected users were compensated with additional 30 Gold Bars which I claimed them today after opening the game on Mobile (Android) today.
Can you believe it? They actually did it! I was greeted this morning with a message that due to the bug, they're disabling it and giving us 30 gold bars compensation!
Well this has been an issue for a few weeks now. It begs the question - about with changes like the slow/fast widget and sub-threads which nobody wanted when there is a ‘live’ issue unresolved ?
Hi and Welcome to the King Community
Thank you for the feedback. This issues is being investigated for more info Here
Are we faithful Star Performance players, who have all our points deducted instead of being added, going to get a reward? Gold perhaps.
it’s been 2 weeks since the star tournament worked correctly. It continues to start with -5 on every game played within the tournament. please fix this!
Something strange happened today. For one win it progressed as usual but after losing to one it went back to 0. Does this mean that the fix is about to come soon? On neither device does Star Tournament advance.
Playing the tournament but NO advancing we all had Zero & all of a sudden someone jumped in front with 224 points! Not gonna play without getting rewarded! we should be reimbursed for what we have purchased! Player ID 2086713395
When star tournament is finally fixed, all star players should get a prize. It’s only fair.
Hi All, If someone can help me. I followed the instructions about game freezing at the Star Tournament scores not working. So I uninstalled then reinstalled app on my Android phone but I lost all my boosters, which I had A LOT. Is there anyway to get them back? Please help
Yes, last week my Stars capped out at 120 and stopped counting.
This week, I'm just stuck at 0. When I win a star level, it counts from negative 6 up to 0.
Don't know if it's related, but these types of glitches always seem to happen when they bring new Pins.
It's just annoying because the Star tournament is like the only goal-type of sub game that works for the most loyal players.
I’m not getting any points for winning star tournament games. It counts down from -5 to zero
Because of this issue, Star Tournament is only useful for progressing out events that work with it like Baker's Box and Factory Frenzy. Not gonna play CCS just for this tournament if it is bugged unless I have something else to do with it (Like doing a Factory Frenzy or advancing Baker's Box on Mobile)
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How to establish free bars and other
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
This is happening a lot. Anyone else?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
