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I purchased the season pass upgrade and have been using it and collecting prizes. Today the upgrade is locked and the upgraded prizes are no longer available until I purchase again. please help!
Hello there, welcome to the Community @ReneeHallSchouten
I understand your concern regarding your Season Pass and I will provide you with more details on this.
I want to inform you that I've checked and I was able to see that our team has already sent you the full Season Pass items to make up for this and those will be shown the next time you open your game. If they do not arrive, please restart your game and check again.
If you encounter issues in the future, it's best to reach out to our Player Support team directly via game app or via https://soporto.king.com/ as they'll be able to provide you with the best possible assistance.
I wish you a nice day ahead!
yesterday after I contacted you it was fixed and working again. However, today when I went in the same problem has occurred and the upgraded prizes are no longer available
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And how
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
