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I Purchase coins but not give coins
There is no "contact us" at the Help centre. We now see Kingsley the friendly chat bot.
Hi there 👋 Sorry to hear the coins didn’t show up, that’s definitely frustrating.
Just to understand the situation a bit better, were these coins purchased with real money or were they part of a reward from an event?
If it was a real-money purchase, sometimes the game just needs a quick refresh. Could you try:
If nothing changes, the best next step is to reach out to Player Support directly from inside the game so they can look up the transaction:
Go to Settings → Help Center → Purchases Scroll down and select Contact Us to send them your details.
Let me know what kind of purchase it was, and I’m happy to guide you further!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
