Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Why is the game skipping me ahead levels when I’m logged off?

jspw2020

This has happened for a week or so, it’s autocompleting levels for me when I’m logged out. For example, I went to bed last night at level 18396 and woke up and I’m at 18411 and didn’t play any of the levels in between. It’s not counting any of the levels I do play towards the weekly reward either. So I can’t get tapes or anything. I want to play the levels not skip them for a computer! I always get sugar stars on my levels so you can clearly tell the difference when a computer completes them vs when I do.

IMG_7744.jpeg

Accepted answers

All comments

MountainMom

Hello @jspw2020. I can understand your frustration with "jumping" on your progress map.

Can you share a screenshot of your game map showing levels 18473 through 18485?

Also, you mentioned you play on Facebook. Do you play on multiple devices? Can you tell us the types of device(s) on which you play? Do you ever play offline?

Have you synced your account on King? Instructions on how to do that can be found by tapping 👉HERE👈.

Have you tried our standard troubleshooting tips to maximize the chances of the game running more smoothly for you:

Internet: Ensure you have a strong and stable Internet connection.
Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Answers to these questions might help us identify the cause of your problem.

jspw2020

In addition, the weekly competition is not giving me any credit for the levels I am completing.

jspw2020

I did, but no one is being helpful. These screenshots are one minute apart. Clearly I failed level 18473 at 11:11. Why then when I logged onto FB at 11:12 did I get bumped up to 18486???

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support Team so they can take a look in your game.

You can also email them from here:

https://soporto.king.com/contact

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support Team so they can take a look in your game.

You can also email them from here:

https://soporto.king.com/contact

jspw2020

I did, but no one is being helpful. These screenshots are one minute apart. Clearly I failed level 18473 at 11:11. Why then when I logged onto FB at 11:12 did I get bumped up to 18486???

jspw2020

In addition, the weekly competition is not giving me any credit for the levels I am completing.

MountainMom

Hello @jspw2020. I can understand your frustration with "jumping" on your progress map.

Can you share a screenshot of your game map showing levels 18473 through 18485?

Also, you mentioned you play on Facebook. Do you play on multiple devices? Can you tell us the types of device(s) on which you play? Do you ever play offline?

Have you synced your account on King? Instructions on how to do that can be found by tapping 👉HERE👈.

Have you tried our standard troubleshooting tips to maximize the chances of the game running more smoothly for you:

Internet: Ensure you have a strong and stable Internet connection.
Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Answers to these questions might help us identify the cause of your problem.

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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