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Hi. I play since 7o'clock in the morning but my Evolution in Prize Party it's not updatet. I am on the first place since yesterday but even thought I colect orange candies my number it's the same.
Hey everyone,
Just popping back in with an update now that the team has finished digging into what was going on with Prize Palooza.
We found the root cause that stopped candies from being counted toward your score. This is why some of you kept playing levels but saw your progress stuck at zero… super frustrating, and we're really sorry you had to deal with that.
The team has now fixed the issue, and they’re also looking into next steps. Since this round already finished earlier this week, the studio is reviewing the data and will follow up with us next week.
I’ll keep an eye on things as well and share anything new I hear. Thanks again for flagging this and for sticking with us while we got this sorted 🙂
Thank you for the tag @christinewupp.
We really appreciate your reports and wanted to thank you for raising this up. I want to share and let you know that the team has been made aware about the issue of the candies not adding up to the score progress.
We understand how this affects your efforts toward advancing and your enjoyment. As soon as we have more information we will let you know.
Thanks for your patience and understanding!
not much help
My account is not counting points for the finals on collecting orange candies. Account id.1120924850. Thank you for the correction. Today I went through about 25 levels and not a single point was added.
In German it is called "Preise im Überfluss". I posted a screenshot.
Hi and Welcome to the King Community
Which Events are you play?
Thank you for the feedback, This issues has been reported to the game Team
In the current event, the game has stopped counting my orange candy. I have not made any progress in the event since this morning, although I completed many levels.
Prize palooza isn't syncing. I've passed probably 20+ levels today and was nearly in first place but now it isn't syncing and ive been passed. This is so frustrating for the time ive spent trying to win this competition!!!
Thank you for reporting. Ill pass this to the Game Team
My Prize Palooza isn't opening
same for me
There are in fact three posts here of the same issue:
Translation of the above post:
"Good day, since this morning my candies for the prize festival are not counting and I come in first place. I would keep it if it counted what I got and I lose 100 gold bricks. I am disappointed and I will probably stop playing this game and I have been loving it lately" (Google Translate)
@kiara_wael @Kevin_
Is the event malfunctioning?
I did all of that. Everyone else are playing and progressing...I think I ve played 50 levels today but still the same number as yesterday...and is annoying because I had quite of advantage.
Thank you..yes I finished the Chaos Concert
You've finished the Concert Chaos event as well?( I see the headphones on your avatar) Congratulations!
Have you tried closing the app and logging in again? @Luiza88 ? Maybe you lost contact with the server. Try closing and reopen the app a few times. I get a similar problem from time to time, especially with the Palooza event. Rebooting your phone or computer might also help.
Please check out our Help Center + chat bot. By choosing the Chat With Us, which can be found in your language, you can reach out to player support to obtain help , ensuring that your receive a reply as soon as possible
Dobré deň, dnes mi od rána nepočíta získané cukríky do festivalu cien a prídem a prvé miesto. Udržala by som si ho, ak by mi počítalo čo som nabrala a prídem tak o 100 zlatých tehiel. Som sklamaná a asi prestanem hrať túto hru a to som si ju poslednú dobu obľúbila
I just lost the first place because of the game...not fair!
Its really annoying
Ihave the same problem
Ive played atleast 30 levels of prize palooza today and its not updating on leader board, im rapidly dropping out of the prize positions. How is this happening?
I am on the first place in the final...but it's not fair...I could have more ..
There are still 21h left..the others competitors are playing and counts...
.
I thought that the Prize Palooza had finished now @Luiza88
Only orange candy collected in new levels count.
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There have been several comments about this event malfunctioning today from other players as well, so it's not just your game that is affected. I fear there is nothing you can do now as the event is nearly over.
Maybe if you contact Player Support they might send you some compensation.
I'mhaving the same issue. I'm missing tons of points!
Hi. I played 45 levels with out any loss ,but my Evolution in Prize Party it's not updatet. I colected many orange candies, but my number it's the same.
This is soooo frustrating 😡
I could have been in first place by now .
My user ID
16053910306
HI. There were 3 times I didn't recieve my daily rewards And I have just completed more than the four rounds to recieve the "super bomb" and haven't recieved this either.
want take me anywhere to log in
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
During gameplay, ads keep popping up and going out, and they don't even give out frisbees as gifts. They used to give frisbees, but even that's gone now. Please fix this ad bug. I couldn't finish the levels because of this game, and I lost a lot of gold – I estimate around 500 gold. How can I get that much back? I couldn't…
I need some help to pass level 18455. Any tips or advice would be appreciated.
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
