Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Episode Race Bug- PLEASE FIX THIS NOW!

Each time I start a new Episode Race, it immediately shows that someone has already finished the race, which is impossible. And yes, it’s the same players EVERY SINGLE TIME. I’ve played nearly fourty rounds, and the same person wins instantly as soon as the race begins.

This is completely unfair. I can’t compete normally, and I never receive the gold bars I earn. I usually win every round, so this is very unusual.

This problem has been happening from level 4596 all the way to my current level 4970!!

I’ve sent hundreds of emails to support, and STILL no one fixes it.

This is a scam. King.com clearly doesn’t care about players and just wants to take your money.

Enough is enough. Fix this, or at least respond, before you lose even more players.

Accepted answers

All comments

QueenB

Hi @Olivia57 thanks for taking the time to explain this in detail. I understand why this feels incredibly frustrating, especially if you’ve been seeing the same names finish instantly over such a long stretch of levels.

What Christinewupp said is correct, this issue has been reported before, and so far we haven’t been able to consistently reproduce it on our side. That said, I want to flag this again and check whether there’s been any progress or new findings since it was last reviewed.

To do that, could you please share your Game ID? That will allow me to pass along concrete examples rather than just a general report.

Once I have that, I’ll bring it back to the team and see what we can learn from your case specifically 🙂

christinewupp

I am really sorry that Player Support and King were unable to fix this issue for you. Unfortunately there have been reports about this issue literally for years and the eventual replies we ever got from King were that King cannot fix this bug. I am sorry but there is no way this can be fixed. Players who see this bug need to abandon the account and start a new one, that has always been the way. But just in case I will tag @QueenB and @Kevin_ for you. Maybe there is now some help out there for players in this situation. At the very least you deserve a reply from King.

Welcome! 👋

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