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can you please take a look and give me back mine golden bricks? I had over 2 thousand, and they disappeared!! I have send several emails and nothing has been done. Just general responses. Please!!! My user id: 15953290525
Hi @Lolalitta thanks for sharing your Game ID. I’ve had a look, and I can see that this game account was first created very recently, which suggests the game may currently be connected to a new save rather than the one where your gold bars were collected.
Since your level progress appears to be there but not your gold bars, it’s possible the game didn’t fully reconnect to the correct account when you signed in.
Could you please try the following to force a clean sync:
• Log out of the game • Close the game completely • Restart your device • Open the game again and connect it using the same login method you originally used to back up your progress (Facebook, King account, or the correct email) • Stay connected to the internet and leave the game open on the map for a few minutes so it can sync
If you previously played on another account or email, make sure you’re signing in with that exact one, as logging into a different account can load a new game save.
If the gold bars still don’t appear after trying this, let me know and we can take another look together.
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Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
