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The game Candy Crush is no longer playable. The "half/half spinach" commercial keeps crashing, and all you get is this ad. No more extra moves, boosters, or levels. Why isn't anything being done about this? By you guys? You can't remove it yourself.
Ja speel op Android. Zodra de advertentie verschijnt loopt het vast. Kan soms wel terug naar het spel. Maar krijg daardoor geen extra zetten boosters en levels. En dat is heel vervelend want daardoor kan je heel vaak het level niet uitspelen. Zo jammer.Het lijkt nu weer even goed te gaan. Hopelijk blijft het zo. Mochten jullie dit verholpen hebben dan heel erg bedan
Hi @dopje
That sounds incredibly frustrating! I’m really sorry you’re dealing with that. If an ad is crashing the game and blocking progress like that, I completely understand why it feels unplayable.
We don’t have the ability to remove or block specific ads directly from the community side, but we do rely on player reports to flag problematic ads so they can be investigated and taken out of rotation.
To help narrow this down, could you let me know:
In the meantime, a couple of things that sometimes help as a temporary workaround:
Once I have your device details, I can make sure this is flagged properly so the team can look into that specific ad.
Thanks for calling it out 🙏
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I have gotten to level 11526 bur can't get past. Anybody have suggestions?
I did not take a screenshot of my 2025 unwrapped stats in December. I do not see a widget for them on the map. Is there a way to still view them?
The last few times i purchase something i am being charged twice for the same thing, why is this happening?
Nu reușesc sa trec nivelul.am nevoie de ajutoare sau de aur
Nu Reușesc sa trec nivelul. Am nevoie de ajutoare sau aur
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
