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Jackpot issue.

ChrisSS
ChrisSS Posts: 19

Level 2
in Support

It happened again. I hit the jackpot but didn't receive it. It's interesting that the glitch only happens on the rare occasion that a jackpot is actually hit. I've attached screenshots.

JackpotCandyCrush2.PNG
JackpotCandyCrush.PNG

Thank you in advance for your help.

Chris

Answers

  • firebombmarkus
    firebombmarkus Posts: 13,110
    Hi @ChrisSS and welcome to our adorable Community 😊 I am sorry this happened to you. I have never hit the jackpot, but I know some friends who actually did, so it is possible for sure. The situation you have happens sometimes, that's true, and it's great that you made screenshots and uploaded them. Thank you for doing so. I will tag our Community Manager @Cezdiamond and she will reach you as soon as she is available. Thank you for your understanding. Have a wonderful day 🤗
  • Cezdiamond
    Cezdiamond Posts: 6,497
    I am very sorry that this happened again, will add these goodies to your account :-) 
  • kikietjen
    kikietjen Posts: 1

    Level 1
    @Cezdiamond
    Same here, i hit the jackpot but i didnt get anything but text "come back later with another spin" messages. I already have a great signal thought need help here... Ty for ur attention =)

  • ChrisSS
    ChrisSS Posts: 19

    Level 2
    edited April 2019
    firebombmarkus and @Cezdiamond Thank you for all your help. I really appreciate it! Have a great evening! 
  • firebombmarkus
    firebombmarkus Posts: 13,110
    edited April 2019
    You are welcome 😊 @ChrisSS Keep crushing 🍭

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